Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Juan Luis Laboy Maldonado

Fort Myers ,FL

Summary

Experienced with administrative coordination and office management tasks, ensuring seamless operations. Utilizes organizational skills and attention to detail to manage schedules, file documentation, and facilitate communication. Knowledge of administrative software and procedures to enhance productivity and maintain well-organized office environment.

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Overview

11
11
years of professional experience

Work History

Member Advocate

United Healthcare Group (UHC)
07.2025 - Current
  • Assisted members with inquiries and problem resolution to ensure satisfaction.
  • Provided support in maintaining accurate member records within database systems.
  • Collaborated with team to streamline communication processes for enhanced service delivery.
  • Participated in training sessions to develop knowledge of products and services offered.
  • Maintained detailed records of all interactions, allowing for easy reference and improved follow-up on outstanding matters.

Veterinary Assistant

Banfield Pet Hospital
01.2024 - 07.2025
  • Assisted veterinarians during examinations and procedures, ensuring animal comfort and safety.
  • Administered medications as directed, tracking patient responses for follow-up care.
  • Managed client communications, providing education on pet health and wellness protocols.
  • Maintained cleanliness of exam rooms and surgical areas, adhering to hospital safety standards.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.

Administrative Coordinador

Marshalls TJX Companies
04.2020 - 01.2024
  • Coordinated daily administrative tasks to enhance office efficiency and workflow.
  • Managed scheduling and calendar for executive team, ensuring optimal time allocation.
  • Developed and maintained filing systems for accurate document retrieval and storage.
  • Assisted in preparing reports and presentations, facilitating effective communication across departments.

Operations Manager

Marshalls TJX Companies
04.2020 - 01.2023
  • Streamlined operational workflows to enhance efficiency and reduce processing times.
  • Led cross-functional teams to implement process improvements and drive operational excellence.
  • Developed training programs for staff, enhancing skill sets and operational knowledge.
  • Analyzed key performance indicators to identify areas for improvement and optimize resource allocation.
  • Mentored junior staff, fostering a culture of continuous improvement and accountability within the team.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Shift Lead Manager

Walgreens
03.2015 - 05.2020
  • Supervised daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored team members on product knowledge and customer service excellence.
  • Implemented inventory management processes, improving stock accuracy and availability.
  • Coordinated staff schedules to optimize coverage during peak hours and enhance efficiency.

Education

Bachelor of Arts - Double Major- Sociology And Psychology

Southern New Hampshire University
New Hampshire
05-2028

Pharmacy Technician Certification - Pharmacy Technician

Walgreens University
06-2016

High School Diploma -

Florencia Garcia
05-2010

Skills

  • Cross-cultural communication
  • Assertiveness
  • Customer service
  • Problem-solving
  • Operational efficiency
  • Decision-making
  • Staff training
  • Staff management
  • File organization
  • Data entry
  • Time management
  • Attention to detail

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Member Advocate

United Healthcare Group (UHC)
07.2025 - Current

Veterinary Assistant

Banfield Pet Hospital
01.2024 - 07.2025

Administrative Coordinador

Marshalls TJX Companies
04.2020 - 01.2024

Operations Manager

Marshalls TJX Companies
04.2020 - 01.2023

Shift Lead Manager

Walgreens
03.2015 - 05.2020

Bachelor of Arts - Double Major- Sociology And Psychology

Southern New Hampshire University

Pharmacy Technician Certification - Pharmacy Technician

Walgreens University

High School Diploma -

Florencia Garcia
Juan Luis Laboy Maldonado