Juan M Gonzalez Ortiz
Rock Springs,WY
Summary
Experienced customer service and retail professional seeking new challenges to apply leadership skills. Expert in organizing and satisfying clients with tailored solutions. Highly motivated and collaborative, with a track record of successful teamwork. Skilled at fostering communication and driving collective problem-solving.
Overview
3
3
years of professional experience
Work History
Secretary
G&G Mechanic Shop
Rock Springs, WY
09.2023 - Current
- Greeted visitors in a professional manner and directed them to appropriate personnel.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Ordered supplies as needed; placed orders with vendors when necessary.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Processed payments for customers in a timely manner, ensuring that all deadlines were met.
Wire Puller
Kenny Electric Service
Granger, WY
05.2023 - 09.2023
- Organized wires in a neat manner prior to installation.
- Determined the best route for pulling wires through walls, floors and crawl spaces.
- Followed safety regulations when working around high voltage areas.
- Measured cable lengths accurately using tape measures and other tools.
Merchandising, Customer Service, OFA
Home Depot
Rock Springs, WY
09.2022 - 05.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Understood and followed oral and written directions.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
Cashier, Dishwasher, Deliveries, Food Prep
Cafe Rio
Rock Springs, WY
07.2021 - 04.2022
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Labeled containers with identifying information like date prepared and expiration dates.
- Delivered food orders to customers in a timely manner.
Education
High School -
Rock Springs High School
Rock Springs, WY05.2023
Some College (No Degree) - Electrical & Instrumentation Technology
Western Wyoming Community College
Rock Springs, WYSkills
- Quick learner
- Organization
- Teamwork
- Problem-Solving
- Collaboration
- Experienced with Google Suite
- Analytical skills
- Reliable
- Bilingual in Spanish and English
- Office Administration
- Payroll Processing
References
- Nelson G Zelaya, (770) 876 7490
- Christine Pettibone, (307) 871-8981
- Beto Mendez, (346) 833-6532
Languages
Spanish
Native/ Bilingual
English
Professional
Accomplishments
• Represented the student body at official events and acted as a liaison between students, faculty, and administration.
• Helped organize and lead campus tours, orientation sessions, and student events, contributing to a positive and inclusive school community.
Timeline
Secretary
G&G Mechanic Shop
09.2023 - Current
Wire Puller
Kenny Electric Service
05.2023 - 09.2023
Merchandising, Customer Service, OFA
Home Depot
09.2022 - 05.2023
Cashier, Dishwasher, Deliveries, Food Prep
Cafe Rio
07.2021 - 04.2022
High School -
Rock Springs High School
Some College (No Degree) - Electrical & Instrumentation Technology
Western Wyoming Community College
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