Juan M Villalpando
San Diego,CA
Summary
Dynamic professional leader with 20 years management experience, highly motivated and proven ability to develop high performance teams while improving guest satisfaction, reducing turnover and increasing profitability.
Overview
30
30
years of professional experience
Work History
General Manager
Xperience Restaurant Group
10.2022 - Current
- Manage, streamline and improved all aspects of daily operation efficiencies without compromising service or quality while promoting a positive work environment to deliver exceptional and memorable experiences for our guests, resulting in profit increases and regained guest base and loyalty.
General Manager
Patina Restaurant Group
01.2018 - 08.2022
- Financially and Operationally responsible for Performance of The Iconic Tortilla Jo's Restaurant and QSR Taqueria concepts in Downtown Disney. Over $20 million dollar Net Sales with EBITDA average of 20% or better. The Operations team consisted of 200 plus hourly employees and management with strong focus on Disney and PRG high standards of service etiquette, hospitality and profit.
- Operation includes diverse of revenue streams that includes - Casual dinning concept at Tortilla Jo's, Taqueria QSR Concept, Banquet facilities and recently added Delivery service to all Disney hotels.
General Manager
Rockin Baja Lobster
11.2016 - 08.2017
- Responsible to oversee all stages of new Restaurant opening. Hiring, training, community out-reach, budgeting and all financial operational aspects, City and state regulations compliance. At time of separation, unit was on its way to surpass original goal of sales and EBITDA
General Manager
Real Mex Restaurants
09.2008 - 11.2016
- Directed day to day operations of this Casual Dinning concept, supervised all aspects of 2.7 to 4.5 million operations, from financial to recruiting, training and development of 50 plus support personnel. Ensured all aspects of operation were to company standards, Food, Beverage and Guest satisfaction.
- Regional Training Manager, Oversaw Management training program and ensure all MIT's successfully completed their training program, Provided support and feedback during and after graduation for a successful career within company.
Business Owner
Travel one
08.2006 - 08.2008
- Promoted Tourism, Worked closely with clients to develop traveling and vacation portfolios to meet client needs; airfare, hotel accommodations, trips cruises, tours, etc.
General Manager
Panda Inn Restaurant
11.1994 - 07.2006
- Responsible for Leading, training, development and performance of management team as well as crew of 50 plus support personnel to maintain operation excellence and deliver exceptional dinning experiences for clients and guests, directly responsible for meeting budgeted financial results. Worked hand in hand with Chefs to create and innovate menu items to maintain company leadership.
Education
Business Management
The Peter F Drucker. Graduate School of Management
Clairmont Campus 10.2002
Skills
- Guest driven
- Results driven
- Keen eye for details
- Practical hands on leadership
- Bilingual in English/Spanish
- Team building motivator
- Client account management
- Performance improvement
- Budgeting
- Coaching and mentoring
- Consistently meet goals
- Effective leader
Accomplishments
Successfully opened, staffed and operated multiple casual dinning restaurant concepts over the years. Operations range from $2.5 Million to $20 million a year.
Received multiple awards of excellence from local, City Chapters and social media platforms.
Developed and promoted numerous professional management teams.
Timeline
General Manager
Xperience Restaurant Group
10.2022 - Current
General Manager
Patina Restaurant Group
01.2018 - 08.2022
General Manager
Rockin Baja Lobster
11.2016 - 08.2017
General Manager
Real Mex Restaurants
09.2008 - 11.2016
Business Owner
Travel one
08.2006 - 08.2008
General Manager
Panda Inn Restaurant
11.1994 - 07.2006
Business Management
The Peter F Drucker. Graduate School of Management
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