Juan Manuel Chagolla Jr
Northlake,IL
Summary
Professional driver with strong commitment to ensuring safe and reliable transportation for students. Skilled in route planning, vehicle maintenance, and adherence to safety protocols. Known for effective communication, teamwork, and flexibility in adapting to changing schedules. Dependable and focused on delivering consistent results while fostering positive and secure environment for passengers and customers.
Overview
7
7
years of professional experience
Work History
School Bus Driver
Lakeview Bus Line
01.2023 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
Amazon Flex
Amazon
08.2021 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Planned and adjusted optimal routes based on traffic and weather conditions.
Call Center Representative
John H Stroger
11.2021 - 11.2022
- Information desk/ Navigator-Pushed patients in wheelchair and pushed beds
- Attended telephone skills and program information training session to boost aptitude
- Interacted with patients by phone, or in-person to provide information.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used Cerner for registering, scheduling and navigating patient through Power Charts
- High volume inbound and outbound calls
Leader
Tonys Finer Food
05.2018 - 10.2021
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Continuously checked products for quality assurance according to strict guidelines.
- Operated production machinery safely to reduce workplace accidents.
Golf Caddy
River Forest Country Club
08.2019 - 04.2021
- Assisted golfers with selecting clubs, choosing strategies and lining up shots.
- Maintained smooth pace of play for golfers on course.
- Repaired divots and ball marks and raked bunkers to increase course attraction and boost membership rates.
- Carried two bags of clubs for full 18-hole rounds of golf.
- Cleaned and maintained balls, clubs and course amenities.
- Taught players and team members about game and performance strategies.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Predicted wind speeds and read green slopes to suggest appropriate approaches to players.
Education
Technical And Scientific Communication
Triton College
River Grove, ILHigh School Diploma -
Golder College Prep
Chicago, IL06.2019
Skills
- Building Customer Trust and Loyalty
- Microsoft Word and Excel
- Responding to Difficult Customers
- Scheduling and Registering
- Courteous with Strong Service Mindset
- Scripted Calls
- HIPPA Guidelines
- Google Drive
- Cerner MHN Connect
- Power Chart
- Insurance Verification
- Customer Satisfaction
- Safe driving practices
- Defensive driving
- Vehicle inspections
- Safety-focused
Timeline
School Bus Driver
Lakeview Bus Line
01.2023 - Current
Call Center Representative
John H Stroger
11.2021 - 11.2022
Amazon Flex
Amazon
08.2021 - Current
Golf Caddy
River Forest Country Club
08.2019 - 04.2021
Leader
Tonys Finer Food
05.2018 - 10.2021
High School Diploma -
Golder College Prep
Technical And Scientific Communication
Triton College
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