Keeley Kundert
Peru
Summary
Reliable individual with experience in transporting students. Possesses a perfect driving record and an excellent working relationship with students, faculty and parents. Committed to providing a safe and enjoyable ride for all passengers while adhering to traffic regulations and school district policies. Highly dependable professional with experience driving schoolchildren. Proven record of providing safe, efficient, and reliable transportation to students of all ages. Excellent customer service skills and ability to build lasting relationships with students and parents. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Customer service professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.
Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.
Overview
13
13
years of professional experience
Work History
School bus driver
Johannes bus company
07.2023 - Current
- Conducted pre-trip and post-trip inspections of school bus to verify safety and functionality.
- Successfully completed all required training courses related to school bus operation and safety.
- Provided timely pickup and drop-off of children at designated locations in accordance with established schedules.
- Maintained a safe driving record by adhering to traffic laws, road safety regulations, and company policies.
- Attended regular in-service meetings to keep current with school requirements and state and federal regulations.
- Monitored students’ safety and well-being while on the bus.
- Followed safety rules for students boarding and exiting buses or crossing streets.
CSR
Hgs USA
08.2019 - 05.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered inbound calls, chats and emails to facilitate customer service.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Mentored new employees on procedures and policies to maximize team performance.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Newspaper Deliverer
News Tribune
09.2018 - 08.2019
- Maintained detailed delivery and pickup records for accurate accounting of newspapers delivered, collected and returned.
- Monitored weather and traffic conditions to adjust and update routes for maximum efficiency.
- Alerted customers and supervisors of route delays to maintain customer satisfaction rates.
- Picked up newspapers from main facility and loaded into vehicle in preparation for deliveries.
- Planned daily routes to determine most efficient way to distribute newspapers.
- Received, counted and inspected inventory for delivery.
- Made efficient and safe deliveries with minimal supervision.
- Stayed up to date on customer specifications, load organization and route information to streamline delivery procedures.
- Maintained records of mileage, oil, gas and expenses for reimbursements.
- Provided dependable delivery by designated delivery locations and accommodated special delivery requests.
- Provided excellent customer service to subscribers and businesses.
- Collected unsold newspapers to return to distribution center at end of shift.
- Performed regular maintenance of personal vehicle to avoid delivery interruptions and delays.
- Stocked newspaper boxes at assigned locations.
- Handled sorting and assembly of newspapers and bagged for customer delivery.
- Followed state and city driving regulations to maximize safety during delivery routes.
Packer
Cookie Kingdom
01.2018 - 06.2018
- Protected materials for transport by correctly packaging products in boxes and crates.
- Completed daily orders with expert picking and packing of shipments.
- Maintained neat, clean and safe workspace to avoid hazards and increase safety by Numbers.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
Production Assembler, wire Cutter, Quality Control
Hart Electric
04.2012 - 01.2018
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
- Completed surface mount soldering of printed circuit boards.
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
- Assembled components per technical specifications and production guidelines.
- Made timely adjustments to machine operations and components to meet demands of different production orders.
- Used gauges, calipers and other devices to take measurements and identify problems.
- Loaded and positioned raw materials in loading and feeding mechanisms.
- Reviewed completed orders for quality and accuracy.
- Inspected printed products for clarity, color accuracy and conformance to provided specifications.
- Checked completed work to identify flaws and sort items by grade.
- Removed excess materials during and after runs and collected for reuse or put into removal bins.
- Created and deployed best practices to improve efficiency and reduce defects.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Completed precise measurements using special tools.
- Communicated with production team members about quality issues.
- Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
- Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
- Located and investigated production concerns and helped management implement corrective actions.
Education
High School Diap - General Studies
American School
Lansing, Illinois05-2010
Skills
- P:Blueprint understanding
- Verbal and Written Communication
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Call Documentation
- Customer Data Confidentiality
- Customer Service
- Calm and Professional Under Pressure
- Creative Problem Solving
- Data Entry
- Issue and Complaint Resolution
- P:Territory development
- P:Product displays
- P:Merchandise sales
- P:Route planning
- P:Safe vehicle operation
- P:Navigation
- P:Sales rack replenishment
- P:Sealing Machines
- P:Food Safety Regulations
- P:Machine adjustment
- P:Critical Thinking
- P:Data Entry
- P:Product tests
- P:Visual inspections
- P:Recordkeeping
- P:Production methods
- P:Sampling procedures
- P:Inspection protocols
- P:Active Listening
- P:Problem-Solving
- P:Analytical and Critical Thinking
- P:Material handling
- P:Measurements and calculations
- P:Machine calibrations
- P:Fusing, cutting and measuring tools experience
- P:Small parts assembly
- P:Skilled in final assembly processes
- P:Assembly and production
- P:Qualified in blueprint interpretation
- P:Manufacturing
- P:Quality inspections
- P:Laser welding
- P:Voltage meters
- P:Component installations
- P:Blueprint reading
- P:Heat gun operations
- P:Soldering skills
- P:Board assemblies
- P:Blueprint Interpretation
- P:Hand tools
- Safe Driver Training
- Passenger Safety
- Pre- and Post-Trip Inspections
- Traffic Law Compliance
- School District Compliance
- Local Routes Understanding
- Student Behavior Management
- Passenger Interaction
- Two-Way Radio Operation
- School Bus Policies
Timeline
School bus driver
Johannes bus company
07.2023 - Current
CSR
Hgs USA
08.2019 - 05.2023
Newspaper Deliverer
News Tribune
09.2018 - 08.2019
Packer
Cookie Kingdom
01.2018 - 06.2018
Production Assembler, wire Cutter, Quality Control
Hart Electric
04.2012 - 01.2018
High School Diap - General Studies
American School
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