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Experienced Customer-oriented professional with over 20 years of dedication to provide a positive and friendly customer service experience in a wide variety of roles. A proven track record to adapting and adjusting to demanding customers in a high stress, high volume environments and to deliver excellent customer experience with a friendly and helpful attitude. Strong communication and problem solving skills to adjust to a variety of customer styles and needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

At Aviapartner Handling S.P.A, excelled as an Airport Customer Service Agent, enhancing passenger satisfaction through expert crisis management and exceptional communication. Demonstrated strong multitasking and problem-solving abilities, leading to a significant increase in customer loyalty. Skilled in ticketing procedures and collaborative teamwork, consistently exceeded performance goals.
it mainly deals with handling and handles 70/80% of the companies at Fiumicino airport both as on-board staff and as check in and gate agent.

Background includes extensive experience in customer service roles, with a focus on conflict resolution and effective problem-solving. Successfully managed the completion of essential passenger documentation while ensuring adherence to travel regulations and airline standards. Proficient in utilizing ticketing systems and computer reservation software to streamline booking management processes. Recognized for exceptional interpersonal skills and the ability to assist passengers with diverse needs, including special accommodations and lost luggage handling.

Proven achiever with extensive experience as an Airport Customer Service Agent at United Airlines, excelling in passenger assistance and team leadership. Demonstrated ability to enhance boarding efficiency and manage lost luggage with a blend of strong multitasking abilities and exceptional customer service skills, significantly improving passenger satisfaction. Professional with high standards and results-driven mindset. Experienced in customer service within high-pressure environments. Skilled in resolving issues, managing schedules, and ensuring smooth operations. Strong focus on team collaboration and adaptability to changing needs. Known for reliability and effective communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Experienced customer service agent fluent in Spanish, dedicated to delivering exceptional service to passengers and ensuring efficient airport operations. Proven track record of promptly resolving customer issues and upholding high safety standards. Skilled at managing stressful situations and effectively communicating with diverse groups.

Juan Manuel Ledo

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Airport Customer Service Agent

Assistant Store Supervisor

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High School Diploma - General Studies

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Airport Customer Service Agent

Assistant Store Supervisor

High School Diploma - General Studies

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