Summary
Overview
Work History
Education
Skills
Timeline
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Juan Mercado Loya

Columbus

Summary

Dynamic individual with hands-on experience in heavy lifting and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

7
7
years of professional experience

Work History

Delivery Driver

SBK Delivery LLC
01.2025 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Lifted, lowered, and carried packages typically weighing 50 pounds throughout regular course of delivery.

Customer Experience Banker

Huntington National Bank
06.2022 - 12.2024
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
  • Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Streamlined teller process for deposits and withdrawals, improving transaction speed and customer wait times.

Front End Supervisor

Giant Eagle
09.2018 - 05.2022
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in 12 checkout stations to verify adequate cash supply.

Education

High School Diploma -

Upper Arlington High School
Columbus
06-2018

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Time management
  • Dependable and reliable
  • Punctual and reliable
  • Time management skills
  • Heavy lifting
  • Order picking and processing
  • Cargo handling

Timeline

Delivery Driver

SBK Delivery LLC
01.2025 - Current

Customer Experience Banker

Huntington National Bank
06.2022 - 12.2024

Front End Supervisor

Giant Eagle
09.2018 - 05.2022

High School Diploma -

Upper Arlington High School

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Juan Mercado Loya