JUANNA FELLOWS
Chicago,IL
Summary
Resourceful professional with over 6 years in customer service, warehouse operations, home health care, and security services. Maintains safety and efficiency while ensuring client satisfaction in fast-paced settings. Expertise in inventory management, compassionate care, and team collaboration. Certified in CPR, AED, food handling (ServSafe), and BASSET.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Special Projects Assistant
ARC DOCUMENT SOLUTIONS
04.2025 - 03.2026
- Coordinated special projects that improved operational efficiency and aligned with strategic objectives.
- Developed and managed project timelines, ensuring deadlines were met for multiple initiatives.
- Operated large-format printers to produce high-quality prints for client projects., managing digital workflows, performing secure document scanning, maintaining quality control, and providing customer service in a fast-paced environment
Home Health Aide
Help At Home Health Care
05.2022 - 03.2025
- Helped patients with hygiene, grooming, and mobility support to preserve dignity.
- Supported patients with hygiene, grooming, and mobility to enhance dignity and self-esteem.
- Ensured clean, safe home environment to minimize fall and accident risks.
- Provided compassionate care to enhance client comfort and overall well-being.
Packing, Shipping, and Receiving Assembler
Amazon
08.2021 - 04.2023
- Packed, sealed, labeled, and shipped orders, ensuring accuracy and efficiency to meet customer expectations.
- Organized workflow and prioritized tasks, enhancing order processing times for timely deliveries.
- Maintained compliance with safety policies, contributing to a hazard-free work environment.
Security Officer
Andy Frain Security Services
10.2018 - 02.2021
- Patrolled premises by foot, vehicle, and bicycle to enhance safety and deter potential threats.
- Recorded all security-related activities to ensure accountability and facilitate incident response.
- Maintained accurate logs of all security related activities.
- Delivered customer service while managing access control and assisting visitors to maintain a secure and welcoming environment.
- Supported event and facility security with professionalism and attention to detail.
Cashier Team Lead
Wrigley Field
Chicago, Illinois
05.2018 - 10.2020
- Managed store opening, closing, and financial procedures.
- Supervised cashiers and maintained accurate shift-change logs.
- Trained new cashiers on register systems and customer service techniques.
- Prepared client receipts for scanning, copying, and secure document handling.
Illinois Merchandise Associate
Sas Retail Merchandising
02.2016 - 12.2018
- Managed inventory levels to ensure product availability and accuracy.
- Organized merchandise displays to enhance product visibility and customer engagement.
- Adjusted shelf layouts according to planograms to optimize product placement.
- Stocking shelves, building product displays, resetting Chicagoland Jewels stores.
Education
Some College (No Degree) - Health and Human Services
Ultimate Medical Academy
Tampa, FLSkills
- Project management
- Project Coordination
- Logistics Coordination
- Operational Support
- Supply Chain Management
- Customer Service & Front Office Support
- Team Leadership & Training
- Food Handling and Sanitation (ServSafe Certified)
- CPR, AED, and Basic First Aid
Certification
- Certified Home Health Aide (CHHA)
- Security License / PERC Certification
- ServSafe Food Handler Certification
- BASSET Certification
- CPR, AED, and Basic First Aid Certified
WORK EXPERIENCE
01-2020
Timeline
Special Projects Assistant
ARC DOCUMENT SOLUTIONS
04.2025 - 03.2026
Home Health Aide
Help At Home Health Care
05.2022 - 03.2025
Packing, Shipping, and Receiving Assembler
Amazon
08.2021 - 04.2023
Security Officer
Andy Frain Security Services
10.2018 - 02.2021
Cashier Team Lead
Wrigley Field
05.2018 - 10.2020
Illinois Merchandise Associate
Sas Retail Merchandising
02.2016 - 12.2018
Some College (No Degree) - Health and Human Services
Ultimate Medical Academy