JUAN PABLO GARCIA GONZALEZ
The Bronx,NY
Summary
Adept at enhancing operational efficiency and service delivery, I spearheaded initiatives at Supermarket Key Food that significantly improved service line processes and customer satisfaction. My leadership fostered a culture of innovation, teamwork, and continuous learning, driving both employee engagement and revenue growth. Skilled in effective communication and decision-making, I excel in dynamic, results-driven environments. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
Work History
Service Line Manager
Supermarket Key Food
2020.04 - Current
- Improved service line efficiency by streamlining processes and implementing best practices.
- Coordinated efforts between sales, operations, finance, marketing, and other departments to maximize revenue potential across all aspects of the business unit''s activities.
- Increased employee engagement by creating opportunities for professional growth and recognition programs celebrating team successes.
- Enhanced customer satisfaction through timely resolution of service issues and proactive communication.
- Managed a diverse team of professionals, fostering a culture of continuous learning and development.
- Monitored hourly production numbers to appropriately adjust production plans.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Preparation and packaging of products for customer service
- Customer service offering quality service at all times and everything is
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers within reach.
Education
Master of Science - EDUCATION
UNIVERSITY (UNEV)
DOMINICAN REPUBLIC03.2011
Skills
- Operational Efficiency
- Innovation and Creativity
- Service Delivery
- Decision-making capabilities
- Excellent Communication
- Effective Communication
- Teamwork to facilitate the achievement of objectives
- Effective completion of assigned tasks
- Maintain a variety of products in my department
Timeline
Service Line Manager
Supermarket Key Food
2020.04 - Current
Master of Science - EDUCATION
UNIVERSITY (UNEV)