JUAN ZALDIVAR
Lettuce Entertain You
Chicago,IL
2
Languages
1
Certification
7
years of professional experience
High-energy, detail-oriented Certified Nursing Assistant (CNA) and Certified Phlebotomy Technician with extensive experience thriving in fast-paced, high-volume environments. Proven ability to deliver compassionate patient care, manage high-stress situations calmly, and execute rapid clinical tasks including venipunctures, specimen handling, and vital signs monitoring. Excellent communicator fluent in English and Spanish, dedicated to supporting interdisciplinary ED healthcare teams and providing exceptional patient advocacy.
Work History
Food Runner
1 Year 8 Months- Coordinated timely delivery of food orders to tables, ensuring exceptional customer service.
- Collaborated with kitchen staff to streamline order preparation and minimize delays.
- Ensured dining area remained clean and organized, contributing to a positive dining experience.
- Assisted in training new food runners on operational procedures and service standards.
Food Runner, Barback, Busser & Lead Trainer
3 Years- High-Volume Multitasking: Efficiently managed high-capacity shifts during peak hours, executing multi-step floor operations under tight time constraints in a fast-paced environment.
- Patient/Customer De-escalation: Addressed and resolved guest complaints and inquiries promptly with empathy and composure, maintaining high customer satisfaction during high-stress situations.
- Staff Mentorship & Training: Trained and mentored new team members on operational protocols, safety standards, and efficiency procedures to maintain smooth shift operations.
- Hygiene & Safety Compliance: Maintained strict adherence to sanitation, cross-contamination, and food safety standards across all service areas.
Food Runner
3 Months- Rapid Prioritization & Execution: Collaborated with floor and kitchen staff to ensure rapid, error-free order delivery while maintaining high attention to detail.
- Inventory & Station Readiness: Monitored supply levels, replenished critical service stations proactively, and optimized workflow for floor team members.
Barback, Food Runner, Busser
1 Year 9 Months- Team Collaboration: Worked closely within large, diverse teams to support floor flow, assist peers during unexpected volume spikes, and maintain seamless shift continuity.
- Precision & Detail Management: Executed tasks with high accuracy, ensuring proper order documentation and maintaining clean, organized workstations throughout 8-12 hour shifts.
Education
High School Diploma
Extracurriculars: Varsity Soccer & Volleyball
- Basic Nurse Assistant Training Program (BNATP)
- Relevant Coursework & Training: Direct Patient Care, Infection Control/Sanitation, Patient Mobility & Transfers, Emergency Safety Protocols, Vital Signs & Specimen Handling.
- Phlebotomy Technician Certification Program
- Clinical Focus: Venipuncture Techniques, Dermal Punctures, Tube Additives & Order of Draw, Patient Identification Protocols, Specimen Processing.
Skills
Clinical Skills: Venipuncture & Blood Draws
Specimen Collection & Labeling
Vital Signs Monitoring
Patient ADLs & Mobility Support
Soft & Operational Skills: High-Volume Stress Management
Rapid Task Prioritization
Patient De-escalation & Advocacy
Interdisciplinary Teamwork
Bilingual (English/Spanish)
Certification
- Illinois Certified Nursing Assistant (CNA) | Active IL License
- Certified Phlebotomy Technician (CPT) | National/State Credentialed
- Basic Life Support (BLS/CPR) for Healthcare Providers | American Heart Association
- Illinois Nurse Aide Competency Exam | Passed
- Understanding Alzheimer’s and Dementia | Alzheimer’s Association
LANGUAGES
English: Native / Bilingual
Spanish: Native / Bilingual
Timeline
Food Runner
Lettuce Entertain You
05.2024 - 01.2026Read More
Food Runner
Rosebud
02.2022 - 05.2022Read More
Food Runner, Barback, Busser & Lead Trainer
Avli
05.2021 - 05.2024Read More
Barback, Food Runner, Busser
Lettuce Entertain You
08.2018 - 05.2020Read More
Phlebotomy Specialists
Read More
Dominican University
Read More
CICS Northtown Academy
High School Diploma
Read More