Juan Paolo Figueras
Entry-Level Software Engineer
Philadelphia,PA
Summary
Diligent computer engineering graduate from Temple University with
knowledge of Java, Python, Javascript, HTML/CSS, and Linux systems. Seeking an entry-level position as Software Engineer to utilize the skills learned in classrooms and work experience to meet the business needs at Vanguard.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Micro Center
St. Davids, PA
10.2021 - Current
- Decorated with STAR & Captains Club Award for exceptional customer service based on customer feedback, increased probability of current and potential customers to shop at Micro Center.
- Recognized for efficient work ethic by providing service to 22 customers per hour while executing procedures to open new customer accounts and recommending products/services, improved customer check-out experience.
Health Information Management Student Assistant
Temple Hospital
Philadelphia, PA
07.2018 - 04.2020
- Tasked with processing medical records charts for digitization and reconciliation, scanned medical records charts and updated medical records log, improved medical records consistency for ease of access for staffs and doctors.
- Managed front desk to assist patients, doctors, and insurance companies in person, email and telephone.
IT Helpdesk Tech Support
OmniComp
Willow Grove, PA
07.2016 - 08.2016
- Triaged and prioritized incoming tickets, reduced turnaround time, in some cases by 24 hours.
- Configured, diagnosed, and repaired computers for clients, as well as third party support for small businesses.
- Transparently communicated technical issues in various settings (in person, remotely, through phone, or e-mail).
Intern Helpdesk Support
TargoBank
Duisburg, Germany
02.2015 - 04.2015
- Directed to handle peripherals helpdesk tickets, solved up to 10 or more tickets per day, provided opening for experts to focus on Major tickets.
- Installed new desktop systems and migrated data to new machines.
- Walked user through series of steps to determine problem and implement possible solution.
Education
Bachelor of Science - Computer Engineering
Temple University
Philadelphia, PA 08.2017 - 12.2020
Skills
Python
undefinedTimeline
Customer Service Representative
Micro Center
10.2021 - Current
Health Information Management Student Assistant
Temple Hospital
07.2018 - 04.2020
Bachelor of Science - Computer Engineering
Temple University
08.2017 - 12.2020
IT Helpdesk Tech Support
OmniComp
07.2016 - 08.2016
Intern Helpdesk Support
TargoBank
02.2015 - 04.2015
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