Juan Patricio Velasco
Queens
Summary
Dynamic manager with a proven track record at Juliana's Pizza, excelling in regulatory compliance and operational efficiency. Skilled in performance reporting and team management, I fostered a culture of excellence through employee training and budget management, driving significant improvements in productivity and team performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Juliana's Pizza
Brooklyn
04.2025 - Current
- Ensured compliance with regulatory requirements and industry standards across operations.
- Established efficient workflows to enhance organizational productivity.
- Created monthly reports summarizing operational performance metrics for senior management.
- Assessed team members' skillsets to assign tasks for optimal efficiency.
- Conducted performance reviews to evaluate team member contributions.
- Coached and mentored team members to enhance job performance.
- Trained employees in multiple roles to ensure adequate coverage.
- Oversaw daily operations while maintaining quality standards and efficiency.
Server
Juliana's
Brooklyn
05.2015 - Current
- Monitored dining room for cleanliness and set-up compliance at all times.
- Accurately recorded orders using cash register and point-of-sale system.
- Maintained transaction records during shifts in accordance with legal and company requirements.
- Responded to guest inquiries and complaints with professionalism and efficiency.
- Took customer orders accurately and promptly to enhance service speed.
- Followed health safety guidelines while preparing and serving food products.
- Ensured courteous and efficient service for every guest during dining experience.
- Assisted in training new servers to uphold service standards.
Server
Piccola Cuccina
Manhattan
12.2023 - 02.2024
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Followed health safety guidelines when preparing and serving food products.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Manager
Casa Rubio
Queens
01.2018 - 02.2021
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Created and managed budgets for operational departments and monitored progress against goals.
- Oversaw inventory management activities including ordering supplies as needed.
- Spearheaded the adoption of new technologies, streamlining operations and enhancing capabilities.
- Managed inventory levels, optimizing stock to meet demand without overstocking or shortages.
Server
Pennsylvania 6
Manhattan
05.2016 - 12.2016
- Ensured accurate order taking and timely service for optimal customer satisfaction.
- Monitored dining area for cleanliness and proper setup to enhance guest experience.
- Communicated with kitchen staff regarding allergies and special requests to ensure safety.
- Delivered food orders promptly while maintaining courteous interactions with guests.
- Prepared beverages according to standard recipes to meet quality expectations.
- Promoted desserts, appetizers, and specialty drinks to increase sales revenue.
- Displayed knowledge of menu items to assist guests in making informed choices.
- Cultivated rapport with guests, fostering repeat business through exceptional service.
Server
Tacuba Cantina Mexicana
Manhattan
04.2016 - 12.2016
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked food before serving it to customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Implemented feedback from customers to improve service quality and menu offerings.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Barista
Juliana's
Brooklyn
04.2015 - 10.2016
- Monitored inventory levels of supplies and restocked when necessary.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Stocked shelves with ingredients needed to make coffee drinks.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Ground beans for espresso shots according to individual customer specifications.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Server
Spice Market
Manhattan
05.2015 - 09.2015
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Upheld high standards of sanitation in accordance with health department regulations.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Presented menus and answered questions regarding items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Busser
Barzola Restaurant
Brooklyn
02.2013 - 04.2015
- Bussed and reset tables in an orderly fashion.
- Delivered food orders to tables in a timely manner according to company standards.
- Took initiative to help others whenever necessary.
- Maintained cleanliness of restaurant dining area throughout shift.
- Provided assistance to other bussers or waitstaff when needed.
- Inspected dining room furniture for cleanliness prior to seating guests.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Wiped down and cleaned chairs, booths, and highchairs.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
- Cleared tables promptly after guests departed to prepare for new guests, minimizing wait times.
- Refilled condiments and other supplies at tables and in service areas as necessary.
Dishwasher
Daniel Boloud
Manhattan
03.2012 - 12.2013
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Replenished soap dispensers with detergent when necessary.
- Informed supervisors immediately if any machine malfunctions were observed during operation.
- Organized trays with cutlery prior to serving meals to customers.
- Sanitized surfaces after each use following standard sanitation practices.
- Maintained adequate levels of cleaning supplies for washing dishes.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
- Hand-washed items unsuitable for machine washing.
- Managed dish area organization and cleanliness.
Education
High School Diploma -
Newcommers High School
Long Island City, NY06-2014
Some College (No Degree) - Psycology
BMCC
Manhattan, NYSkills
- Regulatory compliance
- Operational efficiency
- Performance reporting
- Team management
- Employee training
- Budget management
Certification
- Food Handler's License
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Manager
Juliana's Pizza
04.2025 - Current
Server
Piccola Cuccina
12.2023 - 02.2024
Manager
Casa Rubio
01.2018 - 02.2021
Server
Pennsylvania 6
05.2016 - 12.2016
Server
Tacuba Cantina Mexicana
04.2016 - 12.2016
Server
Juliana's
05.2015 - Current
Server
Spice Market
05.2015 - 09.2015
Barista
Juliana's
04.2015 - 10.2016
Busser
Barzola Restaurant
02.2013 - 04.2015
Dishwasher
Daniel Boloud
03.2012 - 12.2013
High School Diploma -
Newcommers High School
Some College (No Degree) - Psycology
BMCC
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