ANA ORTEGA
Miami,FL
Overview
2
2
years of professional experience
Work History
SERVER
Tijuana bar
01.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server and cashier
RESTAURANTE EL BOHÍO
01.2022 - 01.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cleaning Crew Member
Hotel Monasterio
04.2022 - 08.2022
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Reduced complaints from clients by addressing their specific cleaning requests and preferences.
- Improved overall team productivity with proper time management and prioritization of tasks.
- Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
Cook's Assistant
Las Delicias
03.2021 - 02.2022
- Worked with chef to prepare daily food specials and other supplies.
- Prepared food orders to support waitstaff and other team members.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Followed recipes closely for consistent taste, quality and presentation.
- Distributed food during busy peak periods to drive customer satisfaction.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Associate of Applied Science - Pedagogía Y Enseñanza Cuidados A Menores
Universidad Abierta Y A Distancia
01.2028
Bachelor of Arts - Culinary Arts
Sena
Colombia01.2023
Skills
- Spanish Native
Languages
English
Elementary
Timeline
SERVER
Tijuana bar
01.2023
Cleaning Crew Member
Hotel Monasterio
04.2022 - 08.2022
Server and cashier
RESTAURANTE EL BOHÍO
01.2022 - 01.2023
Cook's Assistant
Las Delicias
03.2021 - 02.2022
Associate of Applied Science - Pedagogía Y Enseñanza Cuidados A Menores
Universidad Abierta Y A Distancia
Bachelor of Arts - Culinary Arts
Sena