Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Juanteze Grammar

Kew Gardens

Summary


Experienced with client relationship management and enhancing customer satisfaction. Utilizes effective communication and strategic problem-solving to address client needs and foster loyalty. Knowledge of industry best practices and delivering consistent client success and retention.

Overview

26
26
years of professional experience

Work History

Seniot Client Success Specialist

Indeed
04.2022 - Current
  • Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions to their needs.
  • Collaborated closely with sales teams to identify upselling opportunities and expand existing accounts.
  • Demonstrated expertise in product knowledge, assisting clients in optimizing the value derived from their investments.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Exhibited high energy and professionalism when dealing with clients and staff.


Program Manager

Thomson Reuters
03.1999 - 12.2021
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Increased stakeholders' satisfaction through effective communication of program goals and expectations.

Education

MBA - Business Administration

Texas Southern University
Houston, TX

Bachelor of Arts - Political Science

Hampton University
Hampton, VA

Skills

  • Customer service
  • Calm and professional under pressure
  • Excellent communication
  • Understanding customer needs
  • Team collaboration
  • Microsoft office
  • Call center experience
  • Customer retention
  • Revenue growth
  • Teamwork and collaboration
  • Problem-solving skills

Accomplishments

  • As a Program Manager I managed team of 20 project managers.
  • As a Senior Client Success Specialist I also met and went beyond my business retention goals.
  • Documented and resolved client issues which led to increase in client revenue.

Affiliations

Member of Alpha Kappa Alpha Sorority Incorporated

Timeline

Seniot Client Success Specialist

Indeed
04.2022 - Current

Program Manager

Thomson Reuters
03.1999 - 12.2021

MBA - Business Administration

Texas Southern University

Bachelor of Arts - Political Science

Hampton University

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