Jubilee Joyce-Bland
Johnston,IA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Financial Advocate
UnityPoint Health - Des Moines
Ankeny, IA
06.2023 - Current
- Describe UnityPoint Health policies, procedures and therapy services to patients
- Cultivated positive relationships with patients and their families to help facility meet satisfaction scores and patients obtain best possible care.
- Expressed empathy for difficult situations, allowing trusting relationships to be built with families.
- Informed and educated families on their rights and responsibilities
- Remain in compliance with HIPPA policies
Member Service Representative
Veridian Credit Union
Des Moines, Iowa
10.2019 - 11.2022
- Greeted customers with a friendly smile.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Addressed member concerns efficiently, meeting them with empathy and understanding.
Education
High School Diploma -
Cedar Falls High School
Cedar Falls, IA05-2018
Some College (No Degree) - Human Services
Des Moines Area Community College
Ankeny, IASkills
- Financial Services
- Financial Advising
- Fraud Detection
- Customer Relationship Building
- Referrals management
- Teamwork and Collaboration
- Attention to Detail
- Critical Thinking
- Computer Skills
- Telephone Etiquette
- Schedule Management
- Patient Registration
Certification
- Notary Services
- Mandatory Reporter
Timeline
Financial Advocate
UnityPoint Health - Des Moines
06.2023 - Current
Member Service Representative
Veridian Credit Union
10.2019 - 11.2022
High School Diploma -
Cedar Falls High School
Some College (No Degree) - Human Services
Des Moines Area Community College