Jubilee Rivera
Vineland,NJ
Summary
An empathetic and dedicated individual with a passion for social justice and community service. Seeking to heighten my academic background and hands-on experience in social work.
Providing exceptional professional care and implementing appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.
Overview
7
7
years of professional experience
Work History
Unit Clerk
Inspira Medical Center Vineland
11.2023 - Current
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
Social Work Intern
Inspira Medical Center Elmer
09.2024 - Current
- Managed caseload efficiently, prioritizing tasks and maintaining timely communication with clients, colleagues, and supervisors.
- Offered community resource guidance to clients to meet family needs for assistance.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Provided emotional support to patients and families, addressing their concerns related to medical conditions, treatments, and coping strategies.
- Connected patients with appropriate community resources, facilitating access to financial assistance, housing, and support groups.
- Collaborated with medical professionals to develop treatment plans addressing both physical and psychosocial needs of patients.
- Established and maintained effective working relationships with community agencies, fostering collaboration for improved patient access to needed resources and services.
Front Desk Receptionist
Inspira Health
04.2021 - 11.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Assistant Store Manager
Rainbow Shops
05.2018 - 04.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Education
Bachelor of Science - Social Work
Stockton University
Galloway, NJ05-2025
Associate of Science - Social Work
Cumberland County College
Vineland, NJ12-2020
Skills
- Time management
- Collaboration and teamwork
- Critical thinking
- Relationship building
Timeline
Social Work Intern
Inspira Medical Center Elmer
09.2024 - Current
Unit Clerk
Inspira Medical Center Vineland
11.2023 - Current
Front Desk Receptionist
Inspira Health
04.2021 - 11.2023
Assistant Store Manager
Rainbow Shops
05.2018 - 04.2021
Bachelor of Science - Social Work
Stockton University
Associate of Science - Social Work
Cumberland County College
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