Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JUBRIL A. KOLAPO

Columbus

Summary

Experienced and highly skilled Onsite Services Technician with a strong background in IT equipment decommissioning and data-bearing services. Proven ability to work independently and as part of a team. Recognized for innovative problem-solving, attention to detail, and exceeding performance expectations. Committed to delivering high-quality service with professionalism and integrity.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Onsite Services Technician

Sage Sustainable Electronics
Columbus
11.2020 - Current
  • Perform IT services and support for client hardware.
  • Computer repairs, including desktops and Windows laptops.
  • Data erasure and factory resetting of various devices including Apple MacBooks and servers.
  • Software installation, troubleshooting, and peripheral maintenance.
  • Ensure timely completion of decommissioning tasks on-site.

Customer Service Representative

Teleperformance
Columbus
05.2017 - 11.2019
  • Verified caller identity and answered incoming calls promptly.
  • Resolved technical and account-related concerns for customers efficiently.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Merchandise Handler

Limited Brands
Columbus
05.2012 - 08.2016
  • Accurately prepared customer orders to ensure timely fulfillment.
  • Packaged items and verified shipment readiness for delivery.
  • Tracked packages and managed inventory using RF scanner.
  • Entered order data into proprietary systems to maintain accurate records.

Education

Satisfactory Completion - Information Technology System Administrator program

MyComputerCareer College
Columbus, OH

Skills

  • Operating system installation
  • Customer service and support
  • Professional phone etiquette
  • LAN and WAN knowledge
  • Wireless networking
  • Ethernet cable creation
  • Software installation and maintenance
  • Software troubleshooting
  • Hardware diagnosis and repair
  • Blanco software proficiency
  • Microsoft Excel expertise
  • Microsoft Word proficiency
  • SharePoint experience
  • Detail orientation
  • Problem-solving skills
  • Critical thinking skills
  • Data center management
  • IT decommissioning processes
  • Server handling
  • Network equipment management
  • Cable teardown techniques
  • Secure data erasure methods
  • Factory reset procedures
  • Active Directory familiarity
  • Team leadership

Certification

  • Microsoft Technology Associate - Security Fundamentals
  • Microsoft Technology Associate - Networking Fundamentals
  • CompTIA Security+ SY0-601
  • Certificate of Achievement - NAID

Timeline

Onsite Services Technician

Sage Sustainable Electronics
11.2020 - Current

Customer Service Representative

Teleperformance
05.2017 - 11.2019

Merchandise Handler

Limited Brands
05.2012 - 08.2016

Satisfactory Completion - Information Technology System Administrator program

MyComputerCareer College

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