Samuel R. King
Cordova,TN
Summary
IT configuration technician with hands-on experience supporting servers, workstations, printers, and network hardware across Windows, Linux, and Mac environments. Handles OS installs, firmware updates, rack-and-stack builds, and QA audits while following documented procedures and supporting quality, reliability, and process consistency. Brings strong troubleshooting, customer support, and equipment maintenance experience that aligns well with technical support work.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Field Representative II, Field Services Support
Ricoh USA
Memphis, TN
08.2022 - Current
- Diagnosed, repaired, installed, and maintained multifunction printers, copiers, and network-connected office equipment while meeting service-level agreements and supporting high first-call resolution rates. Managed a designated service territory by prioritizing customer calls, maintaining vehicle stock inventory, and completing preventive maintenance and emergency repair requests on time. Configured networked printing environments by assigning IP addresses, installing print drivers, and providing end-user training, while building strong customer relationships through responsive technical support, follow-up, and issue resolution.
Configuration Tech III
Ingram Micro
Millington, TN
10.2016 - 08.2022
- Integrated hardware and configured software settings across servers, blades, enclosures, racks, routers, switches, access points, firewalls, storage appliances, PCs, laptops, printers, and other technologies. Installed software applications and licenses, Windows, Linux, and Mac operating systems, and built turnkey rack-and-stack solutions using rack elevation diagrams. Researched, downloaded, and applied driver packages and firmware updates, performed QA and out-of-box audits, and collaborated with internal departments to streamline procedures while following documented standards.
Certified Tech/ Helpdesk Tech
PCM Logistic LLC
Memphis, TN
03.2004 - 10.2016
- Built, configured, and maintained multiple warehouse workstations, including updates and printer maintenance kits. Added and removed desktops, laptops, and printers to the network while configuring group policies and access levels in Active Directory, resetting passwords for locked-out users, and diagnosing network issues with inactive wall ports. Repaired Apple desktops, laptops, and iPads, diagnosed and repaired products returned to the returns department for RMA, performed monthly ISO audits, and alerted the IT department to location-specific outages for timely resolution.
Web Developer/ Network Tech
Eddys Lingerie Ltd.
Memphis, TN
04.2001 - 01.2003
- Designed and maintained the website, resolving issues and errors before launch. Set up and maintained networks across departments, configured print sharing, drive mapping, user accounts, IP protocols, and internet access, and performed server maintenance to prevent downtime. Assigned email addresses to users, resolved computer issues promptly, and aided in graphics development using Adobe Photoshop 7.0, Image Ready 7.0, GoLive 6.0, Macromedia Flash, and Dreamweaver.
Education
Major Electronic Technology
State Technical Institute
Memphis, TN01-1996
English and Band major
Northside High School
Memphis, TN01-1993
Skills
Certification
Apple Certified, Fujitsu Certified, 9001 ISO Auditor, A+ Certification, IBM Mobile System Certification, IBM PC Institute certified @ Sequel/ Selectron 1999. Folk Lift Certification and Belt loader certified @ Federal Express Corporation.
Timeline
Field Representative II, Field Services Support
Ricoh USA
08.2022 - Current
Configuration Tech III
Ingram Micro
10.2016 - 08.2022
Certified Tech/ Helpdesk Tech
PCM Logistic LLC
03.2004 - 10.2016
Web Developer/ Network Tech
Eddys Lingerie Ltd.
04.2001 - 01.2003
Major Electronic Technology
State Technical Institute
English and Band major
Northside High School