Brandon Friend
Cedar Park,Tx
Summary
Information and Telecommunications Technician and United States Navy Veteran leveraging over 11 years of experience in installing and operating Network, Communication, and Satellite Radio equipment. Collective experience in analyzing and improving security and information systems, and cyber networks. Possesses knowledge of information security principles to include risk assessment and management of threats and vulnerabilities; as well as incident analysis and response. Intuitive and highly analytical with in-depth knowledge of networking, RF theory, security technologies, and relevant platforms. Adept at delivering cost-effective solutions to business requirements and translating strategic goals into achievable team tasks. Implemented troubleshooting and conflict resolution at risk management measures to protect sensitive data.
Overview
11
11
years of professional experience
Work History
Field Technician II
KAPSCH TRAFFICCOM
11.2022 - Current
- Results-oriented Field Technician with extensive experience in installing, maintaining, and troubleshooting toll road systems to include. Skilled in diagnosing and resolving technical issues, conducting routine system checks, and ensuring minimal downtime during troubleshooting evolutions. Proficient in working with AC/DC voltage systems, interpreting schematics, and collaborated effectively with cross-functional teams, troubleshooting network connectivity for seamless operations.
- Performed inspections on cameras, strobes, antennas, readers, and network communications systems to ensure functionality and safety compliance. Expert in the utilization of mobile tools and applications to diagnose and resolve complex issues in fast paced and stressful environments. Well versed in troubleshooting problems in network communications between end-point devices and switches/servers.
- Acquire notable experience in team leading, asset management, and project implementation over various equipment installation and maintenance evolutions to include total server and switch upgrades for a newly established tolling project; setup and troubleshooting of remote power and backup devices to include PDU’s & UPS’; and the ongoing upkeep for project transition of ITS responsibilities to include Fixed and PTZ based traffic monitors, microwave vehicle detection sensors, and schematic interpretation for buried communication and power lines along managed roadways.
Tactical Support Communications Watch Supervisor
US NAVY
01.2019 - 08.2022
- Provided robust vital air-to-ground voice and data communication circuits and Fleet Submarine Broadcast while performing preventative and corrective maintenance on High-Frequency, Ultra High-Frequency, and Extra High-Frequency radio systems.
- During this attachment, led 28 junior personnel in providing 36 notable troubleshooting evolutions and 24/7 support for 16 mission critical voice data communication circuits in support of Commander, Task Group 72.1 and deployed patrol and reconnaissance squadrons.
- Managed the ordering, inventorying, issuing, and disposal of 472 controlled cryptographic line items without incident. Handled 34 keying material orders, 5 Semi-Annual inventories, an Annual Audit, and monthly spot checks without fail in only two and a half years.
- Directly responsible for 12- documented training hours, mentoring of 9 junior sailors, management of personnel watch scheduling and maintenance assignments, primary qualifier for Watchstation Supervisor qualification, Senior Supervisor, Subject Matter Expert and Leading Technician during all troubleshooting and project evolutions such as equipment validations, installations, maintenance, and troubleshooting.
- Naval Computer and Telecommunications Station Far East Detachment Okinawa, Japan
Command IT1-6
Helicopter Sea Combat Squadron SIX (HSC-6)
01.2016 - 12.2019
- Command Naval & Marine Corps Intranet Technical Support Liaison, responsible for day-to-day support of an operational helicopter squadron composed of 250 active user accounts, 120 Naval IT Computer Assets, email server management, printer maintenance and management of Secure Video Teleconference equipment.
- As system administrator in support of Carrier Air Wing SEVENTEEN during their deployment onboard USS Theodore Roosevelt led the creation process of 1830 user accounts, processed over 30,000 naval messages, and resolved 4,760 trouble tickets.
- As the senior Third Class technician within the Air Wing, trained and led 16 junior sailors to attain Automated Data Processing warehouse qualifications and is directly attributed to all 16 sailors’ later acquisition of increased Rank and Responsibilities during their time serving in the Navy.
Command Helpdesk Technician
USS Essex (LHD-2)
03.2015 - 12.2015
- Responsible for the maintenance and upkeep of over 900 assets and resolution of software trouble calls for 1300 users onboard.
- Resolved 220 helpdesk trouble tickets and assisted in the maintenance and operations of User, File, Email, and Printer servers. Managed the running, installation, and testing of over 13,000 feet of ethernet cabling, and gained on the job knowledge of Cisco Routing & Switching.
Skills
- Cisco Routing & Switching
- Wireless Troubleshooting
- Network Administration
- Network Troubleshooting
- Project Management
- Satellite Communications
- Active Directory
- Shared Drive Server
- Mail Server
- Print Server
- Toll Road Systems Maintenance
- Preventive Maintenance
- Documentation and Reporting
- Schematics and Drawings Interpretation
- Field operations
- Professional communication
Accomplishments
Kapsch CCRMA Equipment Refresh
Programmed and installed 8 new neurology readers for the tag acquisition systems, troubleshooting errors such as protocol licensing faults and poor antenna return-lossresults. Performed preventative maintenance, troubleshooting, and system tuning for all 8 sites on the CCRMA project, resulting in the restoral of 3 offl ine cameras, 4 UPS/PDUoutages, corrected cable and systems labels and inventories, and corrected remote accessibility faults with network communications devices. Performed site audits and systemhealth checklists for all 8 locations to ensure optimal equipment functionality and accurate transaction reports.
Awards
Lieutenant Commander Gaetke, Steven N. - Naval and Marine Corps Achievement Award Aug. 2022
Timeline
Field Technician II
KAPSCH TRAFFICCOM
11.2022 - Current
Tactical Support Communications Watch Supervisor
US NAVY
01.2019 - 08.2022
Command IT1-6
Helicopter Sea Combat Squadron SIX (HSC-6)
01.2016 - 12.2019
Command Helpdesk Technician
USS Essex (LHD-2)
03.2015 - 12.2015