Jude Linus

• Handle high-volume inbound/outbound calls, patient scheduling, and virtual front-desk duties.
• Schedule and coordinate appointments, follow-ups, and reminders for patients.
• Maintain accurate EHR documentation, manage referrals, and coordinate prescription refills.
• Process and follow up on prior authorization requests for medications and diagnostic procedures.
• Conduct insurance verification for new and existing patients with high accuracy.
• Manage charge entry and billing for CCM, RPM, PHM, PM, APCM, and CoCM services.
• Achieved 98% clean claim submission rate by identifying and resolving errors pre-submission.
• Reduced claim denials by 30% through timely resubmissions and improved documentation workflows.
• Maintain 90%+ AR resolution within 30 days through consistent follow-up in eClinicalWorks.
• Provide patient support by resolving billing inquiries, contributing to improved satisfaction scores.

• Submit accurate claims and reduce billing turnaround time by 25%.
• Support CCM and RPM outreach to increase patient enrollment and billing capture.
• Recover 80%+ of denied or underpaid claims through precise ERA analysis.
• Ensure 100% accuracy in demographic data entry and insurance verification.

• Maintain a 97% clean claim rate for electronic submissions.
• Reduce claim rejections by 28% through proactive documentation review.
• Perform insurance verification and ensure error-free demographic updates.
• Ensure full compliance with billing standards to reduce revenue leakage.

.Planning and delivering lessons that align with curriculum standards and educational

goals.

.Assessed student learning through quizzes, tests, projects, and other forms of

evaluation.

.Maintained discipline and created a positive learning environment for students

• Customer data validation for Airtel Nigeria in real time.
• Built and maintained strong client relationships.
• Mobilized funds and resolved customer issues effectively.
• Maintained accurate records and documentation related to compliance activities, audits,training sessions.
• Provide training sessions and educational programs to employees on compliance-related topics.

• Handled administrative communication and client inquiries.
• Managed visitor scheduling and reception coordination.
• Managed incoming calls, answered inquiries, and transferred calls to the appropriate staff members or departments.
• Managed appointment calendars for staff members.
• Kept track of visitors by maintaining accurate visitor logs.

• Prepared tender documentation and evaluated contractor submissions.
• Coordinated procurement requests across departments.
• Participated in staff learning and development activities.