Jude Pardue
Elkin,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Customer Experience Representative
Starmount Crossing
Jonesville, NC
01.2024 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Trained new staff on customer service protocols and systems.
- Collaborated with team members to streamline service procedures, enhancing overall customer experience.
- Developed strong customer relationships to encourage repeat business.
- Developed positive relationships with customers through friendly interactions.
- Ensured compliance with company policies during customer interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Identified upselling opportunities based on customer needs, contributing to increased sales potential.
Education
High School Diploma -
Elkin High School
Elkin05.2024
Some College (No Degree) - Associates in Art
Surry Community College
DobsonSkills
- Customer service
- Complaint handling
- Customer feedback
- Order processing
- Upselling techniques
- Training new staff
- Team collaboration
- Policy compliance
- Adaptability
- Store maintenance
- Organizational skills
- Cashier
Timeline
Customer Experience Representative
Starmount Crossing
01.2024 - Current
High School Diploma -
Elkin High School
Some College (No Degree) - Associates in Art
Surry Community College