Summary
Overview
Work History
Education
Skills
Timeline
Generic

Judge Anderson

Palmer,MI

Summary

Adept at handling a demanding workload in high-volume settings. Adept at diagnostics, service management and working under strict deadlines. Knowledgeable about audio, video, mobile, desktop, laptop and home appliance support.

Overview

1
1
year of professional experience

Work History

Desktop Support

Ferris State University
08.2023 - Current
  • Provided basic end-user troubleshooting and desktop support.
  • Boosted productivity by providing timely desktop support to endusers.
  • Mentored junior team members in best practices for desktop support, helping develop the next generation of skilled IT professionals.
  • Continuously improved technical skills through self-directed learning, staying up-to-date with industry developments and best practices in desktop support.
  • Maintained a high level of customer satisfaction by providing prompt and accurate technical assistance via phone, email, and remote desktop support tools.

Online Personal Shopper

Walmart
06.2023 - 08.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.

Education

Bachelor of Science - Information Security

Ferris State University
Big Rapids, MI
05.2027

Skills

  • Desktop support
  • Computer Skills
  • Critical Thinking
  • Calm Under Pressure
  • Decision-Making
  • Problem Resolution
  • Verbal Communication

Timeline

Desktop Support

Ferris State University
08.2023 - Current

Online Personal Shopper

Walmart
06.2023 - 08.2023

Bachelor of Science - Information Security

Ferris State University

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Judge Anderson