JUDIE BELL
MILWAUKEE,WI
Summary
Hardworking, highly motivated professional. Eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities. Able to quickly adapt to different processes and company objectives. Currently enrolled in MATC for nursing. Expected graduation June 2024.
Overview
8
8
years of professional experience
Work History
OFFICE OPERATION ASSISTANT
ELMBROOK OBGYN
Brookfield, WI
01.2023 - Current
- Assist patients with check in and check out of appointments
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Scheduled patient appointments and updated demographics
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Surgery Scheduler
Madison Medical Affiliates
Milwaukee, WI
05.2022 - 01.2023
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Coordinated with facilities to set up surgeries for GI surgeons.
- Educated patients about surgeries and provided treatment plan documentation.
- Updated patient records to reflect upcoming surgeries and medical histories.
Patient Screener
Aerotechcorp
Milwaukee
11.2020 - 05.2022
- Protected confidentiality of data by using security techniques.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Reported adverse drug events to comply with regulatory policies and procedures.
- Affixed correct labels to direct patients to correctly take medication as recommended by healthcare provider.
- Evaluated and monitored laboratory data to drive safe and effective medication therapy.
Patient Service Representative
Advocate Aurora Health Care
WAUWATOSA WI
05.2016 - 08.2020
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Took copayments and compiled daily financial records.
Education
Bachelor of Arts - NURSING
MATC
Milwaukee, WI06.2024
GED -
YMCA OF GREATER MILWAUKEE
MILWAUKEE08.2011
Skills
- Administrative Support
- Clerical Support
- Customer Service
- Office Administration
- Data Entry
- Scheduling
- Customer Relations and Communications
- Multi-Line Telephone Systems
- High Volume Phone Inquiries
Timeline
OFFICE OPERATION ASSISTANT
ELMBROOK OBGYN
01.2023 - Current
Surgery Scheduler
Madison Medical Affiliates
05.2022 - 01.2023
Patient Screener
Aerotechcorp
11.2020 - 05.2022
Patient Service Representative
Advocate Aurora Health Care
05.2016 - 08.2020
Bachelor of Arts - NURSING
MATC
GED -
YMCA OF GREATER MILWAUKEE