Judith Mondragon
Albuquerque,NM
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and beer/wine festivals. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
4
4
years of professional experience
Work History
Catering Assistant
Zinc Wine Bar & Bistro
11.2018 - 03.2020
- Maintained composure and work quality while under stress.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Followed food safety practices and sanitation guidelines.
- Monitored food preparation to determine correct temperature and proper cooking before serving.
Bartender Shift Manager
Joe’s Place
11.2018 - 03.2020
- Kept bar presentable and well-stocked to meet customer needs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Manager/Beer Festival Lead
The Canteen
06.2016 - 10.2019
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Utilized project management skills to meet event deadlines and complete requirements.
- Developed post-event reports to determine effectiveness of each event.
- Arranged availability of transportation, documentation and displays for various types of events.
Education
Music Performance, Music Education
University of New Mexico
Albuquerque, NMSkills
- Event Planning
- Accurate Cash Handling
- Guest Interaction
- Team Management
- Health Code Compliance
- Critical Thinking
- Liquor, Beer and Wine Knowledge
- Responsible Alcohol Service
Timeline
Catering Assistant
Zinc Wine Bar & Bistro
11.2018 - 03.2020
Bartender Shift Manager
Joe’s Place
11.2018 - 03.2020
Manager/Beer Festival Lead
The Canteen
06.2016 - 10.2019
Music Performance, Music Education
University of New Mexico
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