Loren Harris
Fort Worth,TX
Summary
Motivated Customer Service Professional experienced in fast-paced environments. Delivered high-quality service through strong work ethic, adaptability, and exceptional interpersonal skills. Focused on maintaining a calm demeanor while effectively resolving challenges and enhancing team collaboration.
Overview
1
1
Language
8
8
years of professional experience
Work History
Catering Assistant
Fine Dining Catering & Staffing
Fort Worth, Texas
03.2023 - Current
- Delivered exceptional customer service to enhance guest experience during events.
- Provided excellent customer service by interacting with guests during events.
- Interacted with guests to obtain feedback on product quality and service levels.
- Addressed guest inquiries and concerns promptly to ensure satisfaction and foster positive experiences.
- Assisted chefs in preparing high-quality dishes for clients.
- Collaborated with team members to streamline service delivery and meet guest needs.
- Supported event planning by communicating with clients about their needs.
- Assisted in training new staff on catering procedures and standards.
- Assisted in setting up and breaking down catered events.
- Set up and arranged food displays for events and functions.
- Organized buffet tables, beverage areas, and other service stations prior to events.
- Assisted caterers with food distribution by organizing food products and plating items.
- Maintained cleanliness and organization of catering equipment and supplies.
- Maintained cleanliness and organization in the kitchen and event areas during and after events.
- Cleaned kitchen equipment and surfaces after each event.
- Ensured compliance with health and safety standards in all catering operations.
- Adhered to all health department regulations regarding food handling and sanitation practices.
- Ensured compliance with food safety regulations and standards.
- Handled inventory management for food and beverage supplies.
- Checked supply levels and replenished items as needed for dining and catering functions.
- Restocked supplies when needed throughout the duration of events.
- Kept track of inventory levels for all necessary items such as chafing dishes, plates, utensils.
- Inspected incoming shipments for freshness or damage before accepting them into the facility.
- Trained new catering assistants in proper procedures and customer service standards.
- Filled in for absent workers by performing a wide variety of food service work.
- Attended weekly staff meetings with management team to discuss upcoming events and new menu items.
- Coordinated with vendors and suppliers to ensure timely delivery of catering supplies.
- Managed reservation systems and coordinated event schedules.
- Processed payments from customers for catering services received.
- Received orders from clients and communicated details to the chef team accordingly.
- Ensured quality control of all food products before serving.
- Listened to negative and positive feedback from guests to improve customer service quality.
- Reconciled oral instructions with written order sheets to achieve correct and organized product set up.
- Communicated effectively with team members to ensure smooth operations during events.
- Coordinated with vendors and suppliers to ensure timely delivery of catering supplies.
- Communicated effectively with team members to ensure smooth operations during events.
- Addressed guest inquiries and concerns promptly to ensure satisfaction and foster positive experiences.
Manager
McDonald's
Azle, Texas
11.2018 - 06.2022
- Managed daily restaurant operations to ensure efficient service delivery.
- Oversaw staff training to maintain high food safety and quality standards.
- Led team meetings to discuss performance and improve customer satisfaction strategies.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Implemented scheduling systems to ensure adequate staffing during peak hours.
- Coached, mentored and trained team members in order to improve their job performance.
- Evaluated staff performance to identify areas for improvement and resolve issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Fostered a positive work environment through team-building activities and recognition programs.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skill sets and assigned tasks accordingly for optimal efficiency.
- Coordinated inventory management to optimize stock levels and reduce waste.
- Monitored financial performance by analyzing sales reports and adjusting budgets.
- Developed promotional campaigns to enhance customer engagement and drive sales.
- Trained employees on additional job position to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Education
GED -
Texas Education Agency
Denton, TXSkills
- Food safety
- Event coordination
- Menu planning
- Inventory management
- Customer service
- Operational efficiency
- Staff training
- Team communication
- Conflict resolution
- Time management
- Problem solving
- Attention to detail
- Adaptability to change
- Multitasking capability
- Safe food handling
- Quality assurance
- Chef assistance
- Health code compliance
- Hospitality services
- Event planning
- Guest monitoring
- Catering logistics management
- Food presentation
Languages
English
Professional
References
References available upon request.
Timeline
Catering Assistant
Fine Dining Catering & Staffing
03.2023 - Current
Manager
McDonald's
11.2018 - 06.2022
GED -
Texas Education Agency