Judith Alt
Middletown,OH
Summary
*Sociable Server offering 30 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
*Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
*Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Server
Bob Evans Restaurant
Hamilton, OH
10.2018 - 06.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Provided exceptional service to high volume of daily customers.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
Prep Cook
McDonald's
Hamilton, OH
02.2016 - 11.2018
- Conducted daily inventory of supplies and restocked shelves accordingly.
- Maintained cleanliness of kitchen, including floors, counters, utensils, and equipment.
- Organized and labeled food items for quick identification.
- Prepared ingredients for meal production by washing, chopping, measuring and mixing.
- Assisted in the preparation of salads and other cold foods as needed.
- Heated pre-cooked food items such as sandwiches or burritos when requested.
- Followed all safety protocols while operating kitchen equipment such as knives, blenders and mixers.
- Cleaned surfaces with appropriate sanitizer solutions between tasks to maintain a safe work environment.
- Checked expiration dates on all products before use or sale to ensure quality control standards were met.
- Provided excellent customer service at all times in accordance with company standards.
- Assembled take out orders quickly while ensuring accuracy.
- Stored leftovers properly after each shift to prevent spoilage.
- Adhered strictly to health regulations concerning food handling procedures.
- Rotated stock regularly according to first-in-first-out policy.
- Worked in fast-paced, ever-changing environment.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Re-stocked, organized and arranged service and food stations.
- Packaged and stored food products appropriately for proper handling and preservation.
- Followed recipes and customer requests to prepare meals.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Memorized menu items and food preparation methods to better explain selections to guests and increase sales.
- Used food production system to drive quality and shelf life compliance.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Prepared workstations with ingredients and tools to increase efficiency.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Stored food in designated containers and storage areas to prevent spoilage.
- Removed trash and cleaned kitchen garbage containers.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Observed food safety and sanitation protocols to reduce germ spread.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Portioned and wrapped food or placed directly on plates for service to patrons.
- Monitored temperatures of prepared food and cold-storage areas.
- Carried food supplies, equipment and utensils to and from storage and work areas.
- Stocked cupboards and refrigerators and tended salad bars and buffet meals.
STNA
Mercy General Hospital
Fairfield , OH
04.2012 - 11.2014
- Followed infection control policies while performing job duties.
- Demonstrated respect for patient rights and privacy while providing care services.
- Assisted with meal preparation and feeding of patients who required assistance.
- Provided basic patient care, including bathing, dressing and grooming.
- Assisted patients with mobility issues in transferring from bed to wheelchair or other assistive device.
- Reported any changes in the patient's condition to the nurse on duty.
- Recorded information regarding food intake and output of patients.
- Communicated effectively with patients, families and other healthcare professionals to ensure quality care was provided at all times.
- Helped maintain a clean and orderly environment throughout the facility.
- Answered call lights promptly and responded to requests for assistance from patients or family members.
- Transported patients between rooms or units as needed.
- Responded quickly during emergency situations in accordance with hospital protocols.
- Provided emotional support and comfort to patients when needed.
- Assisted nurses with treatments or procedures as directed by licensed personnel.
- Ensured that all necessary equipment was available for use during patient care activities.
- Participated in continuing education programs related to nursing assistant duties.
- Maintained accurate records of patient information, including vital signs, diet plans, medications administered and progress notes.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Distributed drinking water and nourishment to residents.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Documented activities and recorded information in EMR system.
Technical Support Representative
PowerNet Global
Fairfield , OH
03.2009 - 07.2012
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
- Assisted customers with installation of new hardware and software applications.
- Diagnosed system errors and implemented solutions to resolve them.
- Maintained detailed records of customer interactions and transactions.
- Identified potential areas for improvement in existing products or services.
- Monitored customer feedback to ensure high levels of satisfaction.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Recommended upgrades or additional features that could enhance user experience.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Performed regular maintenance checks on customers' systems.
- Developed system documentation, user manuals, FAQs, troubleshooting guides.
- Collaborated with other departments such as sales, marketing, engineering., as required.
- Documented all activities related to technical support including processes, updates, changes made.
- Participated in special projects as assigned by management team.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Served as first point of contact for incoming technical service calls and emails.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Demonstrated advanced product knowledge to solve customer issues.
- Supported customers with online billing, access and account issues.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Developed and maintained strong relations with customers to meet quality expectations.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Maintained up-to-date case documentation for future reference.
- Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
- Stayed abreast of latest software developments to enhance job knowledge.
- Used proactive monitoring procedures and tools to identify problem prevention opportunities.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Education
STNA - STNA
Butler Technology And Career Development Schools
Hamilton, OH04-2012
High School Diploma -
Princeton High School
Cincinnati, OH06-1985
Skills
- Guest Engagement
- Table Setting
- Beverage Preparation
- Safe Food Handling
- Supply Restocking
- Food Delivery
- Food Running
- Order Management
- Food Inspection
- Table Bussing
- Item Promotion
- Banquet Coordination
- Professional Appearance
- Dish Preparation
- Exceptional Customer Service
- Effective Customer Upselling
- Strong Work Ethic
- Guest Relations Management
- Ordering Procedures
- Guest Seating
- Positive and Professional
- Sales Techniques
- Special Dietary Requirements
- Sales Expertise
- Suggestive Selling
- Service Prioritization
- Point of Sale (POS) System Operations
- Order Accuracy
- Menu Knowledge
- Dining Customer Service
- Dining Crew Workflow Optimization
- Quality Control
- High-Volume Dining
- Food Station Setup
- Food Safety Understanding
- Relationship Management
- Table Setting Arrangements
- Menu Memorization
- Patient-focused care
- Companionship and emotional support
- Responding to emergencies
- Supporting personal needs
- Compassionate
- Patient Management
- Direct Patient Care
- Adaptable
- Medical Records Management
- Transporting patients
- Documenting behaviors
- Feeding assistance expert
- Patient Assessments
- Trustworthy companion
- Dementia and Alzheimer's knowledge
- Case management
- Efficient and reliable team player
- Complaint resolution
- Microsoft Outlook
- Issue troubleshooting
- Staff education and training
- Technical issues analysis
- Application support
- Technical documents comprehension
- Data recovery
- Norton Antivirus software
- Technical Support
- Customer service expert
- Network diagnostics
- Wide-area Networks
- Ticket support system management
Certification
- STNA 2012
References
References available upon request.
Timeline
Server
Bob Evans Restaurant
10.2018 - 06.2020
Prep Cook
McDonald's
02.2016 - 11.2018
STNA
Mercy General Hospital
04.2012 - 11.2014
Technical Support Representative
PowerNet Global
03.2009 - 07.2012
STNA - STNA
Butler Technology And Career Development Schools
High School Diploma -
Princeton High School