Judith Canete
Las Vegas ,NV
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my expertise in service support and relationship building at Williams-Sonoma Inc. Achieved significant improvements in SKU data accuracy and customer satisfaction, showcasing a commitment to excellence and a proactive approach to problem-solving.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Guest Information Agent
Las Vegas Convention and Visitors Authority LLC
Las Vegas, NV
10.2024 - Current
- Provided front-line customer service to convention and meeting guests, ensuring a welcoming and professional experience.
- Greeted all guests upon entry and exit of convention or meeting spaces, assisting with wayfinding and facility-related questions.
- Communicated information about the facility, Las Vegas Valley, and surrounding areas to enhance guest experiences.
- Responded to guest concerns respectfully and calmly, escalating issues to the on-site supervisor or Guest Experience Supervisor/Manager when necessary.
- Adhered to all safety guidelines, delivering appropriate safety messaging and evacuation instructions when required.
- Conducted hourly restroom checks to ensure cleanliness and addressed visible debris in lobbies and hallways, reporting issues to the Facility Services department.
- Escorted guests to their desired locations, returning promptly to assigned areas upon task completion.
- Assisted the Las Vegas Convention and Visitors Authority (LVCVA) with special or sponsored events, including off-property assignments as needed.
- Performed additional duties as assigned by on-site supervisors or managers.
Merchandise Operations Support
Williams-Sonoma Inc.
Las Vegas, NV
09.2012 - 01.2024
- Managed SKU setup and maintenance in the inventory management system, ensuring data accuracy across multiple platforms.
- Created and maintained Item Master foundational data, including merchandise hierarchy, attributes, and differentiators.
- Ensured accuracy of product information, including descriptions, specifications, pricing, and categorization.
- Supported cross-functional teams, including Merchants, Inventory Management, Distribution Centers (DC), and Call Centers.
- Coordinated and updated shipping methods in collaboration with Merchants and the DC.
- Maintained the Embroidery Thread Master and Seasonal Embroidery Program, including monogramming and personalization details for SKUs.
- Completed special projects and E-commerce tasks, meeting deadlines and quality standards.
- Performed administrative tasks to support overall operations and team efficiency.
Education
Medical Billing And Coding
Northwest Career College
Las Vegas, NV12-2024
Skills
- Service support
- Lead prospecting
- Relationship building
- Positive attitude
- Customer service and care
- Goal-oriented mindset
- Polite communication skills
- Resolving customer issues
- Report creation
- Customer complaint resolution
- Order fulfillment
- Microsoft Office
Certification
- CPR Certification (Adult and Pediatric)
- Certified Medical Billing and Coding Specialist | National Healthcareer Association | Y4K9B8G5
Languages
Tagalog
Native/ Bilingual
References
References available upon request.
Timeline
Guest Information Agent
Las Vegas Convention and Visitors Authority LLC
10.2024 - Current
Merchandise Operations Support
Williams-Sonoma Inc.
09.2012 - 01.2024
Medical Billing And Coding
Northwest Career College
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