Judith Copeland
BSM Prince Frederick Ford
Charlotte Hall,MD
31
years of professional experience
Results-driven Parts Manager with a strong focus on customer service and inventory management. Proven ability to enhance operational efficiency and improve inventory turnover through effective analysis and implementation of control systems.
Work History
Parts Manager
31 Years 2 Months- Managed inventory levels to ensure timely availability of parts and accessories.
- Oversaw daily operations of parts department, ensuring efficient workflow and customer satisfaction.
- Trained and mentored staff on best practices for parts management and customer service excellence.
- Implemented inventory control systems to enhance accuracy and reduce discrepancies in stock levels.
- Analyzed sales trends to forecast demand, improving inventory turnover rates significantly.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
Education
No Degree
Skills
Customer service
Invoice processing
Inventory management
Ordering parts
Stock management
Vendor relations
Returns processing
Inventory restocking
Customer relations
Coordinating paperwork
Parts documentation
Timeline
Parts Manager
BSM Prince Frederick Ford
06.1995 - CurrentRead More
Surrattsville High School
No Degree
Read More