Judith Corcoran
Oldsmar,United States
Summary
Experienced Clinical Manager with 40 years in healthcare, specializing in daily operations and team leadership. Proficient in medical terminology and procedures, ensuring high standards of patient care through effective scheduling and resource allocation. Demonstrated ability to manage large volumes of calls and maintain strong customer relationships. Committed to enhancing operational efficiency and contributing to organizational success through exceptional communication and multitasking skills..
Overview
35
35
years of professional experience
Work History
Charge Nurse
The Heights of Bulverde
Bulverde, TX
09.2023 - 04.2025
- Monitored vital signs, medication administration, and fluid balance for assigned patients.
- Conducted daily rounds to assess patient conditions and document care plan changes.
- Delegated tasks among staff based on qualifications to enhance workflow efficiency.
- Served as a preceptor for new nurses, orienting them to unit policies and clinical skills.
- Coordinated communication between physicians and healthcare professionals regarding patient care.
- Maintained accurate records of treatment interventions and ensured compliance with documentation standards.
- Assisted with admission and discharge planning to facilitate smooth transitions for patients.
- Provided emotional support for families facing end-of-life decisions, ensuring compassionate care.
Clinic Support
St Lukes Cataract and Lasik Institute
Tarpon Springs, FL
05.2022 - 04.2023
- Supported triage assessment by asking patients standard screening questions.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Offered information, support and comfort to patient families.
- Attended training to validate or refresh basic professional skills.
- Pulled and organized file charts, placing appointment reminder calls to patients.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Resolved customer inquiries, questions and concerns to consistently offer quality
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked activity in CRM to support quality assurance.
- Answered 50-75 Incoming calls daily, responded to faxes, emails and ordering medication request.
- Quality Assurance performed on patients charts. Properly inputted missing information into EMR.
Clinical Service Mnager
St Mark Village
Palm Harbor, FL
02.1990 - 01.2020
- Maintained confidentiality of medical information while communicating compassionately with patients.
- Streamlined policies and procedures to enhance patient engagement and comprehension.
- Collaborated with multi-disciplinary teams to improve patient care and response times.
- Developed work schedules and staff assignments.
- Recruited, hired, and trained medical staff to meet operational requirements.
- Monitored government regulations and health insurance changes to ensure compliance.
- Conducted regular meetings with staff to discuss issues or changes in procedures or protocols.
- Served as a liaison between patients and healthcare providers regarding treatment plans.
- Maintained a high level of customer satisfaction through effective problem resolution.
- Conducted performance evaluations and provided feedback to staff members on their job performance.
- Medication administration and treatment care are provided per physician orders.
- Appropriate reporting of lab, diastolic testing reports, and changes of physical and behavioral condition to the physician.
- I worked at St. Mark Village for 30 years. I held different job positions: Charge Nurse, Resident Wellness Nurse, Memory Care Manager, and Clinic Service Manager.
Education
Nursing (LPN) - Nursing
Pinellas Vocational Technical Institute
Clearwater, FL12.1984
Real Estate License
St Petersburg Junior College
Clearwater, FL09.1978
High School Diploma -
Largo High School
Largo, FL06.1974
Some College (No Degree) - Nursing Administration
St Petersburg Junior College
Clearwater, FLSkills
- Problem-Solving
- Teamwork and Collaboration
- Customer Service
- Active Listening
- Friendly, Positive Attitude
- Good Work Ethic
- Reliable & Trustworthy
- People Skills
- Documentation Skills
- Records Management
- Productive, respectful, courteous
- Employee Performance Evaluations
- Employee Work Scheduling
- Critical Thinking
- Employee Training Program
- Verbal and Written Communication
- Decision Making
- Employee Recruitment and Hiring
- Employee Supervision
- In-Service Programs
- Time Management
- Addressing Questions and Concerns
- Developing Training Programs
- Patient Health Education
- Complying With Regulatory Guidelines
- Staff Guidance
- Patient Care
- Organizing Staff Schedules
- Medical Procedure Knowledge
- Patient Care and Education
- Nursing Protocols
- Patient Relations
- Compliance With Regulatory Guidelines
- Supervisory Experience
- Improving Clinical Quality Outcomes
- Medical Terminology Mastery
- Patient Records Administration
- Managing Patient Cases
- Staff Supervision
- Meeting Participation
Timeline
Charge Nurse
The Heights of Bulverde
09.2023 - 04.2025
Clinic Support
St Lukes Cataract and Lasik Institute
05.2022 - 04.2023
Clinical Service Mnager
St Mark Village
02.1990 - 01.2020
Nursing (LPN) - Nursing
Pinellas Vocational Technical Institute
Real Estate License
St Petersburg Junior College
High School Diploma -
Largo High School
Some College (No Degree) - Nursing Administration
St Petersburg Junior College