JUDITH DEFOREST
Staten Island,NY
Summary
Banking operations professional with experience leading teller teams, balancing drawers, auditing ATMs, and maintaining accurate cash and transaction records. Supports branch efficiency through staff scheduling, service coaching, and careful handling of escalated member concerns and account support.
Overview
16
16
years of professional experience
Work History
Assistant Branch Manager
Municipal Credit Union
Staten Island, New York
07.2021 - 08.2026
- Supported branch staff with service procedures and compliance standards to strengthen service delivery.
- Assisted with daily branch operations and maintained compliance with Municipal Credit Union service standards.
- Guided members through banking services to improve understanding of accounts and loan options.
- Handled escalated concerns using branch policies and sound judgment.
Teller Supervisor
Municipal Credit Union
Staten Island, NY
11.2015 - 07.2021
- Supervised teller team during Municipal Credit Union branch operations.
- Scheduled employees and proofed ATMs and branch at end of day. Supervised a team of 7 tellers, monitoring daily work for adherence to policies and procedures.
- Coached tellers on member service, transactions, and cash handling.
- Reviewed daily teller drawers and balanced cash discrepancies.
- Audited ATM cash machines, opened accounts, and maintained account information. Coordinated branch schedules to ensure adequate staffing during operational hours. Executed daily scanning of checks for accurate transaction records, counted and verified cash shipments for accuracy and security, and replenished ATMs and TCDs/TCRs.
Head Teller
Municipal Credit Union
Staten Island, NY
12.2010 - 11.2015
- Supervised teller line operations for Municipal Credit Union member service.
- Processed deposits, withdrawals, payments, and money orders for members.
- Managed daily cash drawer balancing and cash drawer differences.
- Processed transactions at ATM machines for three ATM machines, ensuring accurate processing of check and cash deposits and verification of checks and funds.
Education
Business/Secretarial Degree -
Grace Institute
New York, NY01-1984
Skills
- Loan processing
- Cash management
- High-value transactions
- Operational efficiency
- Staff training
- Customer service
- Strong client relations
- Customer engagement
- Multi-line phone usage
Accomplishments
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Assistant Branch Manager
Municipal Credit Union
07.2021 - 08.2026
Teller Supervisor
Municipal Credit Union
11.2015 - 07.2021
Head Teller
Municipal Credit Union
12.2010 - 11.2015
Business/Secretarial Degree -
Grace Institute