Hi, I’m
Judith Denis
Certified Nursing Assistant, MEDICAL ASSISTANT and PHLEBOTOMIST
West Palm Beach,FL
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Reliable Certified Nursing Assistant known for consistent and productive work ethic. Able to maintain an upbeat and positive demeanor in high-stress situations. Enthusiastic team player and fast learner, eager to learn new processes and techniques to enhance individual and team productivity. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
years of professional experience
1
year of post-secondary education
Work History
PETRMEDS EXPRESSDelray Beach, FL
Customer Service Representative
12.2021 - 11.2022
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
TPUSABoca Raton, FL
Customer Service Representative
10.2020 - 10.2021
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Maxim HealthcareWest Palm Beach, FL
CNA
01.2015 - 04.2018
Job overview
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Used mobility devices to transport patients.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents with bathing and dressing to promote personal hygiene.
Psi Staffing SolutionsBoynton Beach, FL
Hospice Caregiver CNA
12.2016 - 02.2018
Job overview
- Skills
- Communication skills Attention to detail
- Medication administration Catheter change and preparation
- Grooming and bathing assistance Infection control
- Team player Critical thinking
- Documentation and charting Direct patient care and assessment
- Physically fit and able to lift patients Assessments and vitals
- Hospice care as a sitter Behavioral observation
- C.P.IC.P.R
- First Aid
- Experience
- CNA assistant as a Sitter
- Main Hospital one on one care as a Sitter
- Engaged with patient family and friends to provide courteous visit experience.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Recorded patient conditions and vital signs before and after medical operations.
All Metro Health care agencyWest Palm Beach, FL
CNA
05.2015 - 07.2017
Job overview
- Helping patients with daily activities such as meas, hygiene, and dressing. Bathing and Grooming patients, changed bedding, and also provided basic patient care.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Used mobility devices to transport patients.
- Assisted residents with bathing and dressing to promote personal hygiene.
Education
Hollywood Institute of Beauty CareersWestWest Palm Beach, FL
Diploma from Cosmetology
06.2015
Paramount Training InstituteWest Palm Beach, FL
Certified Nursing Assistant from Certified Nursing Assistant
04.2014
Everest CollegeEarth City, MO
Some College (No Degree) from Medical Assistant
01.2012
Roosevelt High SchoolSt Louis, MO
High School DIPLOMA from High School
05.2009
HCI COLLEGEWest Palm Beach, FL
Diploma from Medical Assistance
04.2023 - 05.2024
Skills
- Credit card payment processing
- Inbound and Outbound Calling
- Call Center Operations
- Problem-solving abilities
- Customer relations
Languages
French
English
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
HCI COLLEGE
Diploma from Medical Assistance
04.2023 - 05.2024
Customer Service Representative
PETRMEDS EXPRESS
12.2021 - 11.2022
Customer Service Representative
TPUSA
10.2020 - 10.2021
Hospice Caregiver CNA
Psi Staffing Solutions
12.2016 - 02.2018
CNA
All Metro Health care agency
05.2015 - 07.2017
CNA
Maxim Healthcare
01.2015 - 04.2018
Hollywood Institute of Beauty CareersWest
Diploma from Cosmetology
Paramount Training Institute
Certified Nursing Assistant from Certified Nursing Assistant
Everest College
Some College (No Degree) from Medical Assistant
Roosevelt High School
High School DIPLOMA from High School