Judith Dias
Mesa,AZ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
1981
1981
years of post-secondary education
Work History
Customer Service Representative
Zions Bancorporation
Kanab, Utah
06.2018 - 06.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Waste Managment
Phoenix, Az
11.2014 - 04.2018
- Assisted customers with inquiries related to residential waste.
- Processed payments for accounts
- Resolved customer complaints by identifying issues and implementing solutions.
- Educated customers on Waste Management website applications and services.
Customer Service Representative
United Healthcare
Chico, California
11.2007 - 09.2014
- Assisted customers with inquiries regarding health insurance plans and services.
- Processed claims and provided timely updates to customers about their status.
- Educated clients on benefits, coverage options, and policy details.
- Collaborated with team members to improve service delivery and efficiency.
Education
Certificate Of Completion - Computer Programming
Mountain States Technical School
Phoenix, Arizona 01.1981 - 12.1981
Certificate Of Completion - Computer Applications Development
Miller Institute of Technology
Phoenix, AZ 01.1980 - 08.1980
GED
Phoenix , AzSkills
- Customer relationship management
- Problem solving
- Complaint resolution
- Product knowledge
- Customer engagement
Timeline
Customer Service Representative
Zions Bancorporation
06.2018 - 06.2019
Customer Service Representative
Waste Managment
11.2014 - 04.2018
Customer Service Representative
United Healthcare
11.2007 - 09.2014
Certificate Of Completion - Computer Programming
Mountain States Technical School
01.1981 - 12.1981
Certificate Of Completion - Computer Applications Development
Miller Institute of Technology
01.1980 - 08.1980
GED