Babara Hampton
Miami,FL
Summary
Highly observant security officer professional well-versed in transit system processes, security procedures and regulations. Complete efficient facility, and personnel inspections to spot unauthorized access and items. Smoothly complete documentation to maintain detailed records of all incidents and routine operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Miami Dade Transit
Allied Universal Security Inc
07.2023 - Current
- Assisted passengers with disabilities, ensuring safe boarding and access to designated seating areas.
- Provided support during special events or service disruptions by redirecting passengers and managing crowd control effectively.
- Participated in ongoing training programs, staying up-to-date on industry best practices and changes in regulations.
- Enhanced customer satisfaction through timely and efficient responses to passenger inquiries and concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Maintained vigilant presence across transit properties to quickly spot and manage issues such as access violations and unauthorized materials.
- Prepared reports documenting investigation activities and results.
Receptionist/ Armed Security Officer
Allied Universal
10.2021 - 07.2023
- Greeting all visitor's, employee and contractors upon entering the building
- Answering incoming calls, transferring calls from desk phone and international operator for MilliporeSigma
- Viewing cctv camera's open and operating door entrances and parking lot gates
- Records and reports activities in case of the need for evidence
- Building tours and door checks on all site's, mobile securing perimeter checks
- Helps in transporting valuables from one place to another
- Prevents damage and loss by reporting irregularities and detaining trespassers
- Maintains peace and order in the client's premises.
Receptionist / Armed Security Officer
MilliporeSigma
06.2019 - 10.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Receptionist/ Armed Security Officer
G4s Solution Security
04.2019 - 10.2021
- Greeting all visitor's, employee and contractors upon entering the building
- Answering incoming calls, transferring calls from desk phone and international operator for MilliporeSigma
- Viewing cctv camera's open and operating door entrances and parking lot gates
- Records and reports activities in case of the need for evidence
- Building tours and door checks on all site's, mobile securing perimeter checks
- Helps in transporting valuables from one place to another
- Prevents damage and loss by reporting irregularities and detaining trespassers
- Maintains peace and order in the client's premises.
Receptionist/Armed Security Officer
Securitas Security Services USA, Inc.
03.2007 - 04.2019
- Greeting all visitor's, employee and contractors upon entering the building
- Answering incoming calls, transferring calls from desk phone
- Viewing cctv camera's open and operating door entrances and parking lot gates
- Records and reports activities in case of the need for evidence
- Building tours and door checks on all site's, mobile securing perimeter checks
- Helps in transporting valuables from one place to another
- Prevents damage and loss by reporting irregularities and detaining trespassers
- Maintains peace and order in the client's premises.
Education
Associate's degree, Medical/Clinical Assistant -
Everest College-Earth City
01.2011
Skills
Documentation
- Receptionist Duties
- Team Building
- Microsoft Office
- Operators
- Customer Service
- Personnel Security
- Communication
- Surveillance monitoring
- Passenger Assistance
- Incident Investigation
- Security Protocols
- Firearms safety and handling
- Conflict de-escalation
- Incident Reporting
- Weapons training
- Emergency Response
Timeline
Miami Dade Transit
Allied Universal Security Inc
07.2023 - Current
Receptionist/ Armed Security Officer
Allied Universal
10.2021 - 07.2023
Receptionist / Armed Security Officer
MilliporeSigma
06.2019 - 10.2021
Receptionist/ Armed Security Officer
G4s Solution Security
04.2019 - 10.2021
Receptionist/Armed Security Officer
Securitas Security Services USA, Inc.
03.2007 - 04.2019
Associate's degree, Medical/Clinical Assistant -
Everest College-Earth City
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