Judith Gerlach
New Haven
Summary
Currently Retired-Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Culturally-sensitive and ethical professional with demonstrated success in developing and implementing optimized solutions. Versatile leader recognized for driving results in collaborative, inclusive manner.
Overview
26
26
years of professional experience
Work History
Vice president/Financial Advisor
Fifth Third Investment Services
Troy
05.2012 - 03.2015
- Led strategic investment initiatives aligning with client objectives and market trends.
- Developed comprehensive financial strategies to enhance client portfolio performance.
- Collaborated with cross-functional teams to assess investment opportunities and risks.
- Analyzed market data to identify growth opportunities and inform decision-making.
- Developed personalized financial plans for diverse clients.
- Analyzed market trends to guide investment strategies.
- Conducted client meetings to discuss financial goals and progress.
- Utilized financial software to prepare detailed reports and projections.
- Educated clients on investment options and risk management techniques.
- Collaborated with team members to enhance service offerings and client support.
- Researched regulatory changes impacting client portfolios and investments.
- Provided ongoing support to clients for account management and inquiries.
- Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.
- Monitored client portfolios to ensure that recommended investments remain in line with their goals and objectives.
- Communicated regularly with clients via phone, email, or video conferencing regarding their financial matters.
- Interviewed clients to determine income, expenses, financial objectives, and risk tolerance in order to develop successful financial plans.
- Facilitated client meetings with comprehensive investment strategy planning.
- Consulted with clients to assess and meet short- and long-term financial goal.
- Responded promptly to customer inquiries regarding their accounts or other services offered by the firm.
- Promoted business to increase customer base and grow revenue.
- Developed and deepened relationships with new and existing clients to advance progress and improve business.
- Advised customers on advantages and disadvantages of different product decisions in alignment with individual needs.
- Developed and expanded financial planning relationships with customers through loyal and dedicated service.
- Developed financial plans and strategies tailored to clients' individual needs.
- Identified new business opportunities through networking events or referrals from existing clients.
- Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
- Offered diversified set of solutions and full scope of investment products and services to meet clients' best interests.
- Analyzed potential investments such as stocks, bonds, mutual funds, real estate and insurance products for clients.
- Attended continuing education seminars to stay abreast of changes in the industry regulations and best practices.
- Grew assets under management through referrals and new business opportunities.
- Assisted clients with planning for and funding retirements using mutual funds and other strategies.
- Maintained accurate records of all client interactions and transactions in accordance with company policy and regulatory requirements.
- Provided advice on tax-advantaged investment opportunities.
- Collaborated closely with internal departments such as operations and compliance teams during audits and reviews.
- Provided ongoing financial advice and adjustments in response to life changes, market fluctuations, and economic trends.
- Analyzed clients' insurance needs to recommend suitable life, health, and long-term care insurance products.
- Managed client expectations and resolved any concerns or issues promptly.
- Developed and maintained strong client relationships through exceptional service and communication.
- Educated clients on investment principles, market dynamics, and the importance of portfolio diversification.
- Recommended strategies to clients to help achieve financial goals.
- Coordinated and participated in group presentations on financial services to attract new clients.
- Reviewed clients' accounts and plans regularly to determine need for plan reassessment.
Vice President/Investment Advisor Representative
Chase Investment Services
Troy
03.2002 - 05.2012
- Provided tailored investment strategies for diverse client portfolios.
- Educated clients on financial products and investment options available.
- Conducted regular reviews of client portfolios to ensure alignment with goals.
- Assisted clients in understanding complex financial regulations and compliance issues.
- Built strong relationships with clients through consistent communication and support.
- Developed relationships with clients in order to gain a better understanding of their goals and needs.
- Advised customers on financial investment options and capital expenditures.
- Prepared Required Minimum Distribution (RMDs) for clients.
- Analyzed client's financial situations, objectives and risk tolerance to develop investment strategies.
- Maintained accurate records of client transactions including deposits, withdrawals, transfers between accounts or buying, selling securities.
- Followed up with clients periodically via phone calls or emails to discuss progress towards achieving financial goals.
- Assisted clients with paperwork related to opening new accounts or transferring assets from one account to another.
- Educated clients on various investment options available in the marketplace.
- Identified potential investments and opportunities for clients according to their individual needs.
- Advised clients on tax planning strategies related to their investments.
- Responded promptly to client inquiries about their accounts or any other related questions they may have had.
- Interacted with custodians or brokers regarding account maintenance issues such as dividend reinvestment or cost basis adjustments.
- Explained complex concepts such as stocks, bonds, mutual funds, ETFs, commodities and derivatives in an easy-to-understand manner.
- Prepared presentations for prospective investors explaining features of different investments offered by the firm.
- Recommended strategies to clients to help achieve financial goals.
- Reviewed clients' accounts and plans regularly to determine need for plan reassessment.
- Articulated value of stocks, bonds and mutual funds and educated clients on benefits of each.
- Expertly managed client portfolios to maximize returns and maintain risk tolerances.
- Coordinated and participated in group presentations on financial services to attract new clients.
- Developed customized investment plans for clients based on their goals and resources.
- Reviewed client accounts regularly to ensure that portfolio allocations were consistent with stated objectives.
- Attended conferences, seminars and webinars to stay up-to-date with industry regulations.
- Researched potential investments using both internal company data sources as well as external third party providers.
- Communicated with existing and prospective clients to identify financial goals and provide recommendations on investment solutions.
- Forecasted trends by organizing data and creating Excel-based financial models.
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
Relationship Banker
Chase Bank
Lapeer
06.1989 - 05.2002
- Assisted clients with account openings and service inquiries.
- Processed transactions accurately and efficiently at the teller line.
- Educated customers on financial products and services available.
- Built strong relationships through effective communication and problem-solving.
- Conducted follow-ups to ensure client needs were met consistently.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Built long-term relationships with customers by providing personalized service and support.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
- Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.
- Modified, opened and closed customer accounts.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
- Resolved discrepancies concerning customers' accounts, improving client satisfaction.
- Processed maintenance, operations and correspondence for new and existing accounts.
- Researched customer inquiries regarding account balances, transactions, fees, interest rates.
- Reviewed loan applications for accuracy and completeness before submitting them for processing.
- Complied with security procedures and protocols when opening and closing bank vault.
- Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
- Delivered exceptional customer service, resolving inquiries and issues promptly to ensure client satisfaction.
- Made bids and offers to buy or sell securities.
- Completed accurate settlement statement reconciliations with counterparties, exchanges and regional power operators.
- Processed customer transactions efficiently and accurately.
- Maintained cash drawer accuracy during daily operations.
- Handled customer complaints with professionalism and empathy.
- Trained new tellers on operational procedures and policies.
- Balanced cash drawers on a daily basis.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Delivered exceptional service to customers in person or over telephone.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Trained employees on cash drawer operation.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
Skills
- Strategic investment
- Financial analysis
- Client relationship management
- Portfolio management
- Cash register operation
- Customer service
- Money sorting
- Data entry
- Financial record keeping
- Transaction processing
- Cash reconciliation
- Financial account maintenance
- Currency identification
- Cash handling
- Cash counting
- Accounting
- Cash handling expertise
- Sales and negotiation
- Money handling
- Currency counting
- Sales transactions
- Cash drawer balancing
- Payment collection
- Fraud prevention awareness
- Scanner operations
Timeline
Vice president/Financial Advisor
Fifth Third Investment Services
05.2012 - 03.2015
Vice President/Investment Advisor Representative
Chase Investment Services
03.2002 - 05.2012
Relationship Banker
Chase Bank
06.1989 - 05.2002