Judith Hollenbeck
Williamsport,PA
Summary
Dynamic leader with a proven track record at Geisinger, excelling in regulatory compliance and strategic planning. Expert in financial oversight and process improvement, driving organizational growth and enhancing team performance. Recognized for developing high-performing teams and implementing risk mitigation strategies, achieving a 94% customer satisfaction rate across departments.
Overview
35
35
years of professional experience
Work History
Director, Corporate Compliance
Geisinger
Danville, PA
10.2021 - 08.2025
- Managed day to day functions of the Disclosure Program, including maintaining protocol for addressing compliance concerns, mentoring of investigators, performed investigations and interviews with informed individuals, established validity of reports, assist with corrective planning, training, staff development, and evaluated the effectiveness of the program.
- Prepared monthly, quarterly and yearly Board Reports and Compliance Committee Reports
- Proactively utilized OIG Work Plan to evaluated monthly and annual anticipated risk for assessment and potential auditing.
- Collaborated with cross-functional teams to align project goals and objectives.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Performed quarterly Self-Audits as outlined by corporate compliance policies.
- Monitored work processes, including management and collaboration of Compliance Specialists to meet Corporate Ethics and Compliance Policies.
Director, Outpatient Clinics
Evangelical Community Hospital
Lewisburg, PA
09.2013 - 06.2020
- Led cross-functional teams to enhance operational efficiency and streamline processes within the Wound and Hyperbaric Medicine Clinic, The Pain Clinic, The Bariatric Clinic, Diabetes Education Center, The Vascular Center and Occupational Medicine.
- Developed strategic initiatives to align departmental and organizational goals with overall hospital goals.
- Delivered high quality, cost effective and patient focused goals for each department or clinic.
- Oversaw operational and capital budget management, optimizing costs while maintaining service quality and organizational strategic plan.
- Implemented performance metrics to assess team productivity and drive continuous improvement.
- Provided mentorship and guidance to clinical and administrative staff, capitalizing on individual employee skill sets and capabilities.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas, participating in monthly hospital quality committee (QAPI) for Outpatient Services Lines.
- Spearheaded innovative approaches to resource allocation and strategic planning through budget review and application of cost reduction or investment opportunity.
- Boosted client satisfaction and employee satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization, managing a team of 60+ employees.
Administrative Director, Outpatient Services
Susquehanna Health
Williamsport, PA
09.2009 - 07.2012
- Managed a combined budget of over $20 million for MRI Department, Wound Healing Center, Sleep Center and Diabetes Education/Nutrition Care Center.
- Coordinated cross-functional projects, aligning team efforts with organizational goals, trained in LEAN and Kaizen techniques.
- Analyzed data trends to inform decision-making and drive continuous improvement initiatives through better Revenue Cycle Management, implementing POS collections (0% - 90% improvement in first year) and timely billing for improved cash flow.
- Evaluated employee performance regularly maintaining a less than 4% turnover throughout my tenure with the organization.
- Achieved and maintained a 94% customer satisfaction rate combined within all departments.
- Developed business plans that enhanced growth and new business development for each department.
- Led and managed the compliance, quality and process improvement programs for each department.
- Transitioned Wound Healing program away from a contract management to a fully functioning department of the hospital.
Program Director
National Healing Corporation
Boca Raton, FL
08.2003 - 09.2009
- Established strong partnerships with Susquehanna Health as a contracted Program Director.
- Facilitated program development and space requirements necessary to start and grow a successful Wound Healing Program.
- Achieved a 24% operating margin for Susquehanna Health within the first year of the contract.
- Established implementation of program requirements for a high quality Hyperbaric Medicine program with 2 fully functioning hyperbaric medicine chambers.
- Hired necessary staff and completed all training required.
- Collaborated with hospital management on progress and ongoing operations within the Wound Healing Center.
- Networked with physicians in the community and associates of the hospital to educate and identify appropriate patients for treatment at Wound Healing Center and requirements necessary to meet quality goals for success with hyperbaric medicine.
- Actively participated with Department of Health Surveys and associated Joint Commission Accreditation for the hospital.
Partner
Traditional Home Health Care
Clarks Summit. PA
04.2002 - 05.2003
- Entered into a partnership agreement to utilize my skills and knowledge to open a home health agency.
- With 3 months of planning, secured funding, developed comprehensive business plan, wrote policies and procedures, recruited and hired staff (clinical and administrative) and began seeing patients.
- Provided service pro bono to 10 patients.
- Achieved Pennsylvania State Licensure and Medicare certification on August 23, 2002.
- Between August 2002 and May 2003 oversaw organization's growth to at total census of 197 patients.
- Built a staffing contingent of 6 Registered Nurses, 2 LPN's, multiple nursing assistants, contacted with a physical therapy group, hired an occupational therapist and a medical social worker full time.
- Installed a computer operating system to manage the medical health record, and billing process achieving a 11-14 day turnaround on Medicare payments.
- Divested interest in the organization.
Area Director
Gentiva Health Services, Inc.
Clarks Summit, PA
09.1990 - 03.2002
- Directed operational strategies to enhance regional performance and achieve business objectives within three Medicare certified home health agencies located in Clarks Summit, Wilkes Barre and Stroudsburg Pennsylvania covering 13 counties and generating over $100 million in gross revenue.
- Implemented training programs to develop leadership skills among management teams across multiple locations that included Philadelphia, Allentown, and Cherry Hill New Jersey.
- Accountable for developing and maintaining budgets for all locations.
- Operated under strict adherences to corporate policies and procedures, ensuring compliance with all state and government regulations.
- Maintained an average daily census of 650 patients.
- Participated and lead multiple task forces to re-engineer processes and make improvements in offices that were not managing well.
- Stepped in as acting Program Director for various locations when required.
- Closed programs that were is serious danger of operational harm.
- Participated in Regional CARE task force to improve business operations in the Northeast Region (Virginia to Maine)
- Began employment with the organization at a local, small office in Clarks Summit PA, Kimberly Quality Care and grew with the organization through multiple acquisitions, closures and name changes.
Education
No Degree - MBA
University of Scranton
Scranton, PA12-2015
Bachelor of Science - Business Operations And Management
Wilkes University
Wilkes-barre, PA12-1995
Associate of Science - Business
Keystone Junior College
La Plume, PA06-1990
Skills
- Strong interpersonal skills
- Organizational strategy development
- Clear and concise communication
- Effective strategic decision-making
- Process improvement leadership
- Team leadership
- Strategic planning
- Organizational growth strategies
- Strategic goal setting
- Financial oversight
- Financial budget oversight
- Strategic business planning
- Conflict resolution
- Project oversight
- Employee recruitment and retention
- Regulatory compliance expertise
- Risk mitigation strategies
- Budget management
Timeline
Director, Corporate Compliance
Geisinger
10.2021 - 08.2025
Director, Outpatient Clinics
Evangelical Community Hospital
09.2013 - 06.2020
Administrative Director, Outpatient Services
Susquehanna Health
09.2009 - 07.2012
Program Director
National Healing Corporation
08.2003 - 09.2009
Partner
Traditional Home Health Care
04.2002 - 05.2003
Area Director
Gentiva Health Services, Inc.
09.1990 - 03.2002
No Degree - MBA
University of Scranton
Bachelor of Science - Business Operations And Management
Wilkes University
Associate of Science - Business
Keystone Junior College