Rick Sossaman
Pittsboro,NC
Summary
With extensive experience in automotive fixed operations, I have consistently demonstrated excellence in operations management and team leadership. Consistently increased gross profit annually and played a key role in managing the integration of new dealership locations. I have a strong track record in asset management and leading diverse teams across multiple states for multiple dealer brands. Skilled in negotiations, presentations, and program implementation, I am a results-driven leader who leads with integrity and by example.
Overview
34
34
years of professional experience
Work History
Corporate Director of Fixed Operations
Johnson Automotive
Raleigh, NC
04.2019 - 01.2025
- Recruited, trained, mentored, coached, evaluated, developed and retained qualified personnel.
- Managed the acquisition and integration of new dealership locations, including the setup and training of the service and parts operations.
- Setup and recruitment of five new open points, from startup to full operation.
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented successful business strategies to increase revenue and target new markets. Increased operations gross profit on a store-to-store basis in excess of 20% annually. Approaching $6 million dollars monthly.
- Collaborated with IT department on development of automated systems used by field technicians in diagnosing vehicle issues.
- Brands include Lexus, Volvo, Hyundai, Kia, Porsche, Honda, Genesis, Maserati, Subaru and Alfa Romeo
Regional Fixed Operations Director
Asbury Automotive Group Inc.
Duluth, GA
01.1991 - 12.2018
- Regional Fixed Operations Director - Asbury/Crown Automotive, 15 locations (2015-2018).
- Region Fixed Operations Director - Asbury, Crown, Nalley, Greenville Automotive, 44 locations (2010–2015).
- Regional Fixed Operations Director - Asbury, Courtesy, Coggin Automotive, 30 locations (2008-2010).
- Regional Fixed Operations Director - Asbury/Crown Automotive, 22 locations (2000-2008).
- Fixed Operations Director - Asbury/Crown Automotive, 3 locations (1998-2000).
- Fixed Operations Director - Asbury, Crown Honda, Volvo, Chapel Hill, NC (1996-1998)
- Service Director - Crown Point GMC/Isuzu, Raleigh, NC (1991-1996).
- Recruited, managed, hired, and trained a high-performing team of service technicians and managers, and monitored performance.
- Developed, maintained, and motivated positive relationships with staff, co-workers, customers, and manufacturer representatives.
- Utilized knowledge of key performance indicators and customer service goals to increase revenue and meet or exceed the manufacturers' index.
- Supervised repairs and maintenance on equipment, vehicles, and facilities to uphold standards of safety, efficiency, and quality.
- Reviewed daily financial and key management reports for all service operations locations.
- Implemented effective customer service procedures to encourage positive feedback.
- Handled escalated customer service complaints to a positive resolution.
- Managed the acquisition and integration of 20+ new dealership locations, including the setup and training of the service operations.
- Managed a budget of over $200 million in expenses and profit/loss.
Education
Bachelor of Arts - Business
North Carolina State University
Raleigh, NCSkills
- Asset management
- Budget development
- Cost reduction
- Operations management
- Environmental awareness
- Facilities management
- Results-oriented
- Strong interpersonal skills
- Acquisition project management and implementation
- Proficient in CDK, Reynolds, UCS, MPI, Eleads, XTime
References
- John Stamm, Vice President of Fixed Operations - Asbury Automotive, Cell: 678-756-8566 J-Stamm@bellsouth.net
- Greg Zulli, National Financial Director - Holman Automotive, Cell: 201-370-0265
Timeline
Corporate Director of Fixed Operations
Johnson Automotive
04.2019 - 01.2025
Regional Fixed Operations Director
Asbury Automotive Group Inc.
01.1991 - 12.2018
Bachelor of Arts - Business
North Carolina State University
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