Summary
Overview
Work History
Education
Skills
Timeline
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Shawn Biskup

Ft. Lauderdale

Summary

Dynamic operations leader with a proven track record at Lou Bachrodt Chevrolet, enhancing profitability through strategic resource allocation and fostering a culture of continuous improvement. Skilled in asset management and team building, I excel in driving customer satisfaction and operational efficiency, consistently identifying upselling opportunities to boost revenue.

Overview

20
20
years of professional experience

Work History

Director of Fixed Operations

Lou Bachrodt Chevrolet
10.2017 - Current
  • Developed annual budgets, allocating resources effectively to maximize profitability and operational efficiency.
  • Increased revenue by identifying upselling opportunities and fostering strong client relationships.
  • Fostered a culture of continuous improvement within the fixed operations department by encouraging employee feedback and implementing best practices from other successful dealerships or industries.
  • Oversaw the implementation of new software systems that streamlined workflows, increasing productivity levels substantially.
  • Collaborated with sales teams to promote a seamless transition from vehicle purchase to after-sales support.

Quick Lane Manager

Plantation Ford
03.2015 - 09.2017
  • Managed a team of technicians, ensuring proper training and adherence to safety standards for optimal performance and reduced accidents.
  • Improved customer satisfaction by efficiently managing service appointments and prioritizing urgent vehicle repairs.
  • Consistently met or exceeded sales targets by implementing effective upselling techniques and maintaining a high level of customer satisfaction.

Store Manager

Firestone Auto Care
02.2010 - 03.2015
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Franchise Owner

Cornwell Tools
05.2005 - 01.2010
  • Managed day-to-day business operations.

Education

No Degree - Business Management

Broward College
Fort Lauderdale, FL

Skills

  • Operations management
  • Asset management
  • Facilities management
  • Staff training and development
  • Health and safety compliance
  • Scheduling and coordination
  • Teamwork and collaboration
  • Customer service
  • Team building

Timeline

Director of Fixed Operations

Lou Bachrodt Chevrolet
10.2017 - Current

Quick Lane Manager

Plantation Ford
03.2015 - 09.2017

Store Manager

Firestone Auto Care
02.2010 - 03.2015

Franchise Owner

Cornwell Tools
05.2005 - 01.2010

No Degree - Business Management

Broward College

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Shawn Biskup