Joseph Garcia
Fairfax Station,VA
Summary
Dynamic leader with a proven track record at Safford Brown Auto Group, driving operational efficiency and revenue growth. Expert in performance metrics and strategic planning, I excel in enhancing customer service and fostering team development. My ability to implement process improvements has consistently resulted in increased profitability and employee satisfaction.
Overview
28
28
years of professional experience
Work History
Corporate Director of Fixed Operations
Safford Brown Auto Group
Springfield, VA
05.2023 - Current
- Overseeing service and parts operations for 25 stores, collaborating with several manufacturers.
- Analyzed data from surveys to assess customer service levels and identify areas of improvement.
- Established key performance indicators for measuring success within the Fixed Operations Department.
- Developed, implemented, and monitored policies and procedures for the Fixed Operations Department.
- Recruited, trained, mentored, coached, evaluated, developed and retained qualified personnel.
- Conducted regular reviews of organizational performance metrics to ensure compliance with company goals.
- Evaluated existing processes within the Fixed Operations Department in order to identify opportunities for process improvements.
- Advised senior executives on strategies for improving operational efficiencies while maintaining cost effectiveness.
- Delegated work to staff, setting priorities and goals.
Corporate Parts Platform Director
Rosenthal Automotive
Reston, VA
04.2021 - 05.2023
- Directly oversaw parts operations for 14 stores, collaborating with several manufacturers.
- Assisted the Corporate Service Director for all 14 stores.
- Assisted in organizing a job fair to hire technicians.
- Implemented systems for tracking progress on key initiatives or projects.
- Developed policies and procedures to ensure compliance with corporate standards.
- Monitored total sales and gross profits, identifying areas for improvement.
- Reviewed parts expenses and evaluated each account for cost-effectiveness.
- Executed company goals and objectives through strategic planning.
- Trained and motivated parts managers to enhance customer service.
- Ensured safe, healthy, and positive work environments across all locations.
- Leveraged technology to improve operational efficiency and effectiveness.
- Conducted monthly meetings with Parts managers to address staffing and growth objectives.
Fixed Operations Director
Sheehy Ford Marlow Heights
Suitland, MD
02.2018 - 04.2021
- Oversaw Service and Parts Departments' annual operating budgets, projections, goals, and performance monitoring.
- Directed hiring and training of managers for both departments to enhance leadership capabilities.
- Collaborated with department managers to boost profitability and operational efficiency.
- Fostered positive customer relationships by prioritizing helpfulness and satisfaction to drive repeat business.
- Administered warranty claims alongside customers and warranty clerks, ensuring adherence to guidelines.
- Developed service and pricing policies for dealership approval from general manager.
- Conducted spot checks on service repairs to ensure efficiency and accuracy in execution.
- Ensured timely and accurate payroll submission while monitoring compliance with manufacturer guidelines.
Parts and Service Director
SHEEHY HYUNDAI OF WALDORF
Waldorf, MD
01.2016 - 12.2017
- Hired and supervised staff in parts and service department to ensure operational efficiency.
- Established optimized delivery schedules and coordinated shipments to enhance logistics.
- Directed preparation and maintenance of supply transaction documents for effective parts management.
- Trained subordinates on inventory management systems, developing streamlined procedures.
- Instructed advisors on clearly presenting repair solutions to customers.
- Created work schedules and assigned daily tasks to improve team productivity.
- Achieved significant growth in gross profit through strategic management practices.
- Maintained efficient workflow while fostering positive team atmosphere.
Assistant Parts Manager
SHEEHY NISSAN OF SPRINGFIELD
Springfield, VA
01.2009 - 12.2016
- Instrumental in exceeding sales objective, maintaining a customer retention rate.
- Successfully analyzed, and assessed customer needs, and derived plans of actions, and strategies to optimize service, finding areas of improvement, and additional service exceeding customer needs, as well as business objectives.
- Played an integral role in the supply chain management process (planning, execution, control, and monitoring) with a direct emphasis of creating value to the customer, synchronizing product with service (supply with demand), and logistics.
- Served as a direct liaison between service field operations, automobile parts/materials, and dealership.
Parts Specialist
LANDMARK HONDA
Alexandria, VA
01.2002 - 12.2009
- Exceeded sales objectives with 93% customer retention rate and over $4 million in parts sales.
- Analyzed customer needs to develop strategies that optimized service delivery and identified improvement areas.
- Enhanced supply chain management through effective planning, execution, control, and monitoring processes.
- Liaised between service operations, automobile parts, and dealerships to ensure seamless communication.
- Coordinated logistics for transportation of parts and materials exceeding $10 million.
Parts Specialist
ALEXANDRIA VOLKSWAGEN
Alexandria, VA
01.1998 - 12.2002
- Instrumental in exceeding sales objective, maintaining a customer retention rate.
- Assessed and analyzed customer needs, created strategic plans of action, and implemented tactics to elevate service quality, pinpointing areas for enhancement and new services that fulfill both customer aspirations and organizational objectives.
Education
Bachelor's - Psychology
George Mason University
Fairfax, VA05.2011
B.S. - Criminology
GEORGE MASON UNIVERSITY
Fairfax, VA05-2011
Skills
- Operational efficiency strategies
- Customer service
- Performance metrics
- Effective leader
- Reliability
- Decision-making
- Revenue growth
- Effective communication
- Employee reviews
- Multitasking capacity
- Problem-solving aptitude
- Inventory management
- Process improvement
- Team leadership
- Strategic planning
- Cost reduction
- Staff training and development
Projects
Research Method and Analysis, Project centered on assessing surveys, to derive information. Primary focus of project was to create, and implement a strategy, and plan of action, and approach for comparing and contrasting various surveys for variance. Efforts resulted in the identification of correlation and causation. Expert Criminal Justice System, Observed the mental drug court and drug court in Washington D.C. Compared and contrasted local courts procedures within the courts and their defendants. Projected centered on patients with mental disabilities, and tracking their transitional process from drug court to mental health court. Theory/Policy of Terrorism, Designed a detailed terrorist attack to be implemented across movie theatres in major cities simultaneously. Purpose of plan was to develop a detailed plan of action, implementation, and sourcing of materials, personal data, locations, and financing.
Languages
Spanish, Fluent
Personal Information
Authorized To Work: US
Timeline
Corporate Director of Fixed Operations
Safford Brown Auto Group
05.2023 - Current
Corporate Parts Platform Director
Rosenthal Automotive
04.2021 - 05.2023
Fixed Operations Director
Sheehy Ford Marlow Heights
02.2018 - 04.2021
Parts and Service Director
SHEEHY HYUNDAI OF WALDORF
01.2016 - 12.2017
Assistant Parts Manager
SHEEHY NISSAN OF SPRINGFIELD
01.2009 - 12.2016
Parts Specialist
LANDMARK HONDA
01.2002 - 12.2009
Parts Specialist
ALEXANDRIA VOLKSWAGEN
01.1998 - 12.2002
Bachelor's - Psychology
George Mason University
B.S. - Criminology
GEORGE MASON UNIVERSITY
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