Summary
Overview
Work History
Education
Skills
Certification
OEM MANUFACTURERS
Timeline
Generic

Stephanie Whitby

Roanoke Rapids,NC

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Corporate Director of Fixed Operations

Renaissance Cars, LLC.
06.2023 - Current
  • Improved overall department efficiency by streamlining processes and implementing workflows.
  • Reduced costs and increased profitability by optimizing resource allocation and inventory management.
  • Collaborated with executive leadership to develop company-wide goals aligned with the organization's mission and vision.
  • Implemented data-driven decision-making processes, enabling more accurate forecasting using reporting measures on Tekion.
  • Trained and guided team members (10) to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Oversaw and managed the parts departments, mobile service, online parts store, and body shop.
  • Reconciled invoices and POs for all three stores.

Implementation Consultant

CDK Global
03.2021 - 06.2023
  • Improved client satisfaction by providing tailored implementation solutions to meet their business needs.
  • Streamlined project processes for enhanced efficiency and timely completion of implementation projects.
  • Reduced implementation time, conducting thorough assessments and identifying potential challenges early in the process, according to specific OEM requirements.
  • Collaborated with cross-functional teams (Service, Sales, F&I, and Accounting) to ensure seamless integration and adoption of new systems for clients.
  • Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and expertise.
  • Enhanced team performance by providing shadowing/training and guidance to junior consultants on best practices in system implementations.
  • Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
  • Optimized client's workflows, analyzing existing processes and recommending improvements during system integration.
  • Leveraged OEM-specific knowledge to offer expert advice on best practices for CDK design and configuration during training with clients.
  • Maintained clear documentation of integration progress, ensuring transparency among all project managers throughout the implementation process.
  • Traveled to customer facilities to inspect initial implementation of Drive Parts, Part Scan, or PDM directing apparent issues to appropriate engineering staff for correction.
  • Served as project lead and authoritative source for customers implementing CDK Drive (Parts) Part Scan, etc.
  • Adapted quickly to new technologies and tools, ensuring the ability to provide top-notch service regardless of the specific product being installed.

Parts Manager

Nissan Of Roanoke Rapids
08.2013 - 03.2020
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
  • Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
  • Managed a team of technicians, providing training and support to improve their performance and productivity.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
  • Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
  • Conducted regular bin counts on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and on hand values.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and obsolescence issues.
  • Provided timely, insightful and accurate reports to upper management.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Single handedly sold off all obsolescence from previous managers and residual parts that were of no use to dealership and sold to another for monetary value.
  • Sent all cores and warranty parts back to manufacturer per OEMs guidance and hazmat protocol (daily or weekly, per request or need)

Education

Associate of Applied Science - Psychology

Coastal Carolina Community College
Jacksonville, NC
05.2005

High School Diploma -

Roanoke Rapids High School
Roanoke Rapids, NC
05.2002

Skills

  • Workforce Planning
  • Operations Management
  • Environmental Awareness
  • Budget Development
  • Asset Management
  • Staff Training
  • Analytical Thinking
  • Process Improvement
  • Organizational Skills
  • Customer Service
  • Relationship Building
  • Time Management
  • Industry Knowledge
  • Problem Solving

Certification

NCDL #1077291


DEALER LICENSE RENEWED JUNE 2023



OEM MANUFACTURERS

FAMILIAR WITH MOST DMS SYSTEMS AND ALL MAJOR OEM BRANDS


Timeline

Corporate Director of Fixed Operations

Renaissance Cars, LLC.
06.2023 - Current

Implementation Consultant

CDK Global
03.2021 - 06.2023

Parts Manager

Nissan Of Roanoke Rapids
08.2013 - 03.2020

Associate of Applied Science - Psychology

Coastal Carolina Community College

High School Diploma -

Roanoke Rapids High School

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