Vickie Ronda

Coordinated the development of the Compliance Program under NYS NYCRR Part 521 Provider Compliance Programs

• Responsible for establishing a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Strengthening internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Regularly monitor and utilize outcome data to guide continuous quality improvement
• Monitoring and coordinating workflows to optimize resources.
• Staff engagement and training

• Fostered a positive work environment by promoting collaboration, transparency, and open communication among team members.
• Developed strategic plans to achieve organizational goals, ensuring alignment with company''s mission and vision.
• Oversaw project management efforts, ensuring timely completion of projects including new program development
• Coordinated cross-functional teams to successfully execute large-scale projects
• Monitored performance metrics, analyzing trends to identify areas requiring attention or improvement.

• Responsible for operational and fiscal oversight of outpatient programs including Continuing Day Treatment, Intensive Psychiatric Rehabilitation Treatment and vocational services in the Capital District.
• Ensured fiscal viability
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

• Provided individual counseling and groups
• Supervised team of licensed professionals including psychiatry
• Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
• Established strategic partnerships with external organizations, expanding program reach and impact.
• Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
• Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.

• Provided individual, family and couples therapy
• Facilitated skill-building groups for individuals, families and couples, focusing on coping strategies, stress reduction techniques, and self-care practices.
• Treated patients with mental health issues and dual-diagnoses such as [Disorder], [Disorder] and [Disorder].
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• Improved client well-being by conducting comprehensive assessments, developing tailored treatment plans, and providing ongoing support.
• Advocated for clients'' rights within various legal settings such as court hearings or child welfare conferences to ensure access to appropriate services or supports.