Judith Lawrence Houser
Hickory,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Care Giver
Home Instead Seniors Care
04.2023 - 12.2023
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Care Giver
Hillwood Family Care
12.2021 - 03.2023
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Built strong relationships with clients to deliver emotional support and companionship.
Card Services Customer Relations
Fiserv
02.2020 - 04.2020
- Enhanced customer satisfaction by efficiently resolving cardholder inquiries and concerns.
- Reduced fraud losses by diligently monitoring transaction activity and collaborating with the fraud department.
- Increased efficiency in dispute resolution, maintaining detailed documentation and thorough investigations.
- Collaborated with other departments for timely resolution of complex issues, ensuring customer satisfaction.
Customer Care Agent
Concentrix/Convergys
09.2018 - 01.2019
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
- Managed high call volume while maintaining exceptional service quality for all customers.
- Maintained up-to-date knowledge of products and services to effectively assist customers with their needs.
Cashier
Walmart Supercenter
08.2017 - 12.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Green Island High School
01.2000
Skills
- HIPAA Compliance
- Patient Companionship
- Meal Preparation
- Care Plan Adherence
- Basic Housekeeping
- Product Knowledge
- Data Entry
- Account Updating
- Data Collection
Timeline
Care Giver
Home Instead Seniors Care
04.2023 - 12.2023
Care Giver
Hillwood Family Care
12.2021 - 03.2023
Card Services Customer Relations
Fiserv
02.2020 - 04.2020
Customer Care Agent
Concentrix/Convergys
09.2018 - 01.2019
Cashier
Walmart Supercenter
08.2017 - 12.2019
Green Island High School