Judith McCarthy
Clifton
Summary
Accomplished healthcare administrator skilled in steering financial operations and optimizing patient intake workflows. Proven success in enhancing revenue cycle processes, fostering team collaboration, and implementing effective financial strategies to ensure organizational growth.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Transplant Finance Manager
Newark Beth Israel Medical Center
Newark
01.2019 - Current
- Finance Provided leadership to enhance departmental support Transplant Administration in the supervision and support of the Transplant Financial Coordinators and patient intake/referral management process.
- Conducted review of employee time submissions and approved case rate payments and expenditures, collaborating with Revenue Cycle management to ensure accurate billing for transplant cases.
- Director supports the billing of outpatient hospital services related to providers and facility charges for all Cardiology, Advanced Heart Failure, Mechanical Support, Pulmonary and Pre-Post Transplant clinic visits.
- Director supports the implementation and daily running of clinic revenue cycle operations at current off-site location with plans to expand and grow.
- Provides oversight for the financial clearance process for transplant evaluation, listing and surgery, as well as related financial clearance activities.
- Directly manages the Transplant Financial Coordinators to ensure day-to-day financial tasks are completed.
- Leads initiatives related to transplant financial process improvement.
- Work closely with managers, directors, clinicians, quality leads and other team members to develop work plans and resources to achieve the department’s strategic goals and objectives.
- Monitors acquisition billing and ensures charges are appropriately dropped and tracked, transplant claims are accurately bundled, invoices for all transplant related services are processed and serve as liaison for these activities with RWJBH counterparts.
- Implement processes to obtain accurate information, ensuring clean financial claims.
- Coordinate with Ancillary departments to create workflows that eliminate delays in treatment, denied claims and duplicate work.
- Researches and corrects errors reported by EPIC and/or other internal departments.
- Managed scheduling, registration, authorization, and billing work queues to streamline operations and enhance service delivery.
- Work with Revenue Cycle, EPIC analyst and IT to create and implement appropriate cost center, charges and clinic operations are mapped accurately.
- Led the hiring process, coached team members, provided feedback, and facilitated staff development.
- Implemented corrective actions to address identified issues.
- Provide regular, effective feedback and coaching for staff.
- Developed strategies to enhance operational efficiency opportunities as needed to improve performance.
- Monitor and review performance appraisal.
- Review and ensure employee time is recorded accurately.
Manager of Patient Accounting
University Radiology Group
East Brunswick
01.2018 - 01.2019
- Collaborated with internal and external customers to resolve balances, disputes, and collections efficiently.
- Resolved and researched billing problems and discrepancies to enhance accuracy in accounts.
- Ensure allowances, refunds, credits and discounts are processed timely.
- Conducted weekly QA reviews of call performance to identify areas for improvement.
- Develop and update reports and logs.
Director of Patient Access and Financial Services
Clara Maass Medical Center
Belleville
01.2012 - 01.2017
- Standardized patient access policies and procedures utilizing best practices.
- Managed 80+ employees across multiple departments—including registration, accounting, financial counseling, logistics and service scheduling—with responsibility for payroll, budget and productivity forecasting.
- Collaborated with Vice President of Finance and Corporate Vice President of Revenue Cycle regarding all project deliverables, customer service issues, departmental operational updates, and cost-reduction strategies.
- Ensured adherence to regulatory standards to maintain operational integrity. across various departments.
- Analyzed problems, developed quick solutions, negotiated with disgruntled customers, and created tracking methods for customer satisfaction issues.
- Identified opportunities for improvement in operational performance metrics.
- Streamlined and consolidated 30 outpatient services into a centralized registration process.
- Collaborated with IT&S to improve registration workflow by making improvements to system screens.
- Set up the registration, billing, charging, interfacing between ancillary & AR system for new product lines and services.
- Led the interviewing, selection, and ongoing development of patient access representatives, coaching and mentoring team members.
- Maintained DNFB at 0.2% of registration errors for 18 consecutive months.
- Coordinated with Director of Quality, Standards and Compliance to ensure all Federal and State regulations and guidelines were implemented and followed.
- Established electronic bed-management system to improve efficiency in patient flow. (E-Systems).
- Project supervisor for new Patient Registration / Financial Services suite.
- Synchronized project plans to ensure effective execution of expansion initiatives., designs, logistics, communication and computer needs for expansion.
Quality and Education Coordinator
01.2010 - 01.2012
- Developed standardized training and education for new hires.
- Implemented ongoing re-education and annual testing for current staff.
- Established staff scheduling program to cross-train and utilize personnel as needed.
- Coordinated with corporate IT to develop, test and implement new processes and procedures.
- Transitioned registration insurance verification and accuracy system from HDX to MedeAnalytics.
Registration Coordinator
01.2004 - 01.2010
- Developed and monitored daily registration reports.
- Identified trending errors and established processes for improvements.
- Created agendas and led monthly staff meetings.
- Handled registration staff in Admitting, Emergency Department, Ambulatory Services Unit, Bed-Board and Financial Counselors.
Senior Registrar
West Hudson Hospital
Kearny
01.2001 - 01.2004
- Obtained and verified benefits, pre-certification, and referrals to facilitate patient access to necessary services.
- Pre-registered scheduled appointments to ensure efficient daily operations.
- Maintained monthly financial reports to support accurate budgeting and resource allocation.
Registrar
West Hudson Hospital
Kearny
01.1987 - 01.2001
- Managed registrations for outpatient, emergency room, and inpatients to ensure accurate patient data collection.
- Coordinated with OR scheduler to gather demographic information for surgical account preregistration, streamlining the process.
- Consolidated and maintained monthly and yearly census documentation to support administrative reporting and operational planning.
- Provided switchboard and cashier relief.
Skills
- EPIC
- CERNER
- VERGE Complaint Resolution
- ICD-10
- E-Systems Bed Management
- SMS Siemens Invision
- Kronos Timekeeping
- ADP E-Time
- Microsoft Office
- Medeanalytics
- MedInformatics
Affiliations
- Transplant Financial Coordinators Association (TFCA)
Certification
- Certified Transplant Financial Coordinator (CTFC)
Timeline
Transplant Finance Manager
Newark Beth Israel Medical Center
01.2019 - Current
Manager of Patient Accounting
University Radiology Group
01.2018 - 01.2019
Director of Patient Access and Financial Services
Clara Maass Medical Center
01.2012 - 01.2017
Quality and Education Coordinator
01.2010 - 01.2012
Registration Coordinator
01.2004 - 01.2010
Senior Registrar
West Hudson Hospital
01.2001 - 01.2004
Registrar
West Hudson Hospital
01.1987 - 01.2001