Judith McMullin
Cypress,TX
Summary
Dynamic Branch Representative at Texas Bay Credit Union with expertise in customer account management and credit reporting analysis. Proven track record in enhancing customer satisfaction and driving payment collections. Skilled in notarization and adept at building relationships, ensuring clients receive tailored banking solutions. Committed to excellence in high-pressure environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Loan Advisor
First Service Credit Union
Pasadena, Texas
08.2024 - Current
- Evaluated client financial information to determine eligibility for loans.
- Provided guidance on loan applications and required documentation.
- Coordinated loan processing with underwriters and other departments.
- Assisted customers with questions or issues related to their existing loans or loan applications.
Branch Representative
Texas Bay Credit Union
Cypress, TX
02.2023 - 08.2024
- Obtained and input customer information to open new accounts.
- Notarized financial and banking documentation with strong attention to detail.
- Supported daily branch operations by completing opening and closing duties.
- Tallied deposits, withdrawals and transfers to keep vault current and accurate.
Resolution Specialist
10.2021 - 01.2023
- Utilized collections software to track payments and update client records.
- Maintained compliance with regulations while handling sensitive customer information.
- Prepared reports on collection activities and trends for management review.
- Created repayment plans based on account holders' financial status and repayment abilities.
Call Center Representative
07.2018 - 10.2021
- Managed high call volumes while maintaining quality service standards.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Teller/Receptionist/Vault Teller
Texas Bay Credit Union
Pasadena, Texas
03.2015 - 06.2018
- Supported customers by coordinating special actions like ordering new bank cards and personal checks.
- Listened to customers and recognized stated and unstated needs to effectively cross-sell bank products.
Manager
McDonald's
07.2008 - 02.2015
- Stocked break rooms and copy rooms with essentials and inventory.
- Managed removal and disposition of obsolete inventory to keep products fresh.
- Analyzed and developed data related to inventory levels to provide status reports to management.
Education
High School Diploma -
Deer Park High School
Deer Park, TXSkills
- Customer account management
- Credit reporting analysis
- Payment collections
- Notarization of documents
Certification
- Jump Membership
- Texas Notary
Languages
Spanish
Languages
Spanish
Professional
Timeline
Loan Advisor
First Service Credit Union
08.2024 - Current
Branch Representative
Texas Bay Credit Union
02.2023 - 08.2024
Resolution Specialist
10.2021 - 01.2023
Call Center Representative
07.2018 - 10.2021
Teller/Receptionist/Vault Teller
Texas Bay Credit Union
03.2015 - 06.2018
Manager
McDonald's
07.2008 - 02.2015
High School Diploma -
Deer Park High School