JOSEPH HYDE
Olympia,Washington
Summary
Customer service worker with exceptional interpersonal skills. Reliable, punctual and works well under pressure. Quick learner, Outgoing, Eager to contribute to a supportive team environment by applying detailed oriented approach to new challenges. Looking forward to move up the ladder quickly and show how well I work with others. Crew Member offering a positive attitude and flexible schedule. Works well independently or with others as a team. Excellent communication skills and rapid and precise customer service skills. Outgoing familiar with cash, customer service, stocking, and food handling procedures. Possesses strong communication and time management skills.
Overview
6
6
years of professional experience
Work History
Crew trainer
Burger king
03.2012 - 09.2014
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Cleaned and organized the store, including the checkout desk and displays.
- Trained 2-3 new sales associates each quarter.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Welcomed customers into the store and helped them locate items.
- Educated customers about the brand to incite excitement about the company's mission and values.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Communicated clear expectations and goals to each team member.
- Actively pursued personal learning and development opportunities.
- Answered customer telephone calls promptly and in an appropriate manner.
Crew member/Trainer
McDonald’s
Bothell, WA
09.2011 - 12.2012
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Alerted customers to upcoming sales events and promotions.
- Identified potential shoplifters and alerted management.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Mentored new sales associates to contribute to the store's positive culture.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Communicated clear expectations and goals to each team member.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Supervised and directed all merchandise and shipment processing.
- Answered customer telephone calls promptly and in an appropriate manner.
- Greeted customers and provided excellent customer service.
- Diligently restocked work stations and display cases.
- Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
- Pleasantly and courteously interacted with customers.
Roofing
Gardner Roofing
Mount Lake Terrace
07.2008 - 08.2012
- Consistently provided friendly guest service and heartfelt hospitality.
- Removed snow, water and debris from roofs prior to applying roofing materials.
- Managed inventory of roofing supplies and materials.
- Tore off old roofing material.
- Filled 30 gallon Garbage cans with roofing material and disposed into the nearest garbage trailer.
- Carried 50-75 lbs. shingle packs up and down ladders.
- Accompanied the owner of the company to appraise potential clients and job sites.
Education
High School Diploma -
Aberdeen, WaAssociate of Science -
Grays Harbor college
Aberdeen, WASkills
- Customer-oriented
- Friendly and helpful
- Active listening skills
- Valid Washington driver's license
- Computer literate
- Stocking
- Carbonated beverage dispenser cleaning and maintenance
- Skilled problem solver
- Motivated team player
- Good with numbers and math
- Fast and efficient service worker
- Organized
- Accustomed to shift work
- Able to lift 50 pounds
- Employee training
- Cash handling
- Coaching and mentoring
- Opening and closing processes
- Team leadership
References
- Cheryl Berbells, Professional, (206) 659-3434
- David Regan, Friend, (360) 589-0156
- Christina Regan, Professional, (360) 589-2242
Timeline
Crew trainer
Burger king
03.2012 - 09.2014
Crew member/Trainer
McDonald’s
09.2011 - 12.2012
Roofing
Gardner Roofing
07.2008 - 08.2012
High School Diploma -
Associate of Science -
Grays Harbor college