Judith Murga
Allentown,PA
Summary
People-focused professional with 15 years of team leadership, operations, and team development experience at Target. Skilled in building strong relationships, fostering positive workplace cultures, and supporting employee engagement through effective communication and collaboration. Recognized for adaptability, resilience, and the ability to navigate change while maintaining high levels of performance. Proven track record of developing talent, resolving challenges, and creating positive experiences for both employees and customers. Seeking to leverage extensive people management and business experience in a Human Resources role focused on employee development, engagement, and organizational success
Overview
15
15
years of professional experience
Work History
Executive Team Lead - Human Resources
Target
06.2024 - Current
- Reviews area guest, financial, and team metrics to identify gaps and understand team behaviors.
- Lead investigations to address and resolve concerns, collaborating with the appropriate partners and owning the process from initiation to resolution to foster a positive work environment.
- Anticipate and identify current and future trends and needs of the team to support the total store’s health and drive profitable sales.
- Developed schedules to optimize team productivity while ensuring coverage during peak hours.
Executive Team Leader - Guest Experience
Target
04.2022 - 06.2024
- Lead and create a service culture that prioritizes the guest service experience, model, train, and coach expectations to deliver the service standard.
- Build a team of passionate and knowledgeable team who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, product and service recovery, driving loyalty and cleanliness standards.
- Ensure Team Leader schedules support a quick and easy experience during guest peak traffic times for all shopping preferences: checklanes, self-checkout, Order Pick-up, drive up Orders, Returns and Starbucks.
- Establish a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors.
General Merchandise Team Lead
Target
04.2017 - 04.2022
- With your direct leaders guidance, lead the execution of daily/weekly workload to deliver on department and store sales goals and guest engagement, including receiving products, merchandising, signing, setting and updating merchandise salesfloor displays, sampling, restocking shelves, organizing backrooms, and price change for GM areas.
- Trained and mentored new team members on best practices for visual merchandising and sales techniques.
Style Team Leader
Target
08.2011 - 04.2017
- Plan and validate floorpad sets by ensuring visual merchandising guides, transitions, revisions, and sales plans are set accurately and teams are following remerchandising best practices as needed to support a guest ready floorpad.
- Lead the apparel backroom process, including sort, backroom organization, and replenishment of the salesfloor in support of replenishment, fulfillment and guest needs.
Education
Associate of Arts -
Northampton Community College
Bethlehem, PA2007
Skills
- Customer focus
- Team player
- Resiliency and Adaptability
- Community engagement
Timeline
Executive Team Lead - Human Resources
Target
06.2024 - Current
Executive Team Leader - Guest Experience
Target
04.2022 - 06.2024
General Merchandise Team Lead
Target
04.2017 - 04.2022
Style Team Leader
Target
08.2011 - 04.2017
Associate of Arts -
Northampton Community College