Judith Neu
Colin The Plumber
Webster,NY
1
Certification
23
years of professional experience
Results-driven professional with a versatile background in customer service and team leadership. Demonstrated expertise in critical thinking and staff training, ready to leverage skills to enhance operational performance and customer satisfaction.
Work History
Customer Service Representative
5 Months- Managed customer complaints effectively, fostering positive relationships and satisfaction.
- Assisted customers with inquiries, ensuring accurate information delivery and prompt resolutions.
- Processed service requests using company software, maintaining organized records for efficiency.
- Collaborated with technicians to schedule appointments, optimizing workflow and response times.
- Educated customers on plumbing services, enhancing understanding of available options and processes.
- Provided support during peak hours, adapting quickly to high-pressure situations to maintain service quality.
- Trained new staff on customer service protocols, promoting consistency in service delivery and communication skills.
Manager
7 Months- Managed daily operations, ensuring efficient scheduling and coordination of dumpster rentals.
- Developed and maintained strong relationships with customers, addressing inquiries and resolving issues promptly.
- Trained new staff on safety protocols and operational procedures to ensure compliance and efficiency.
- Monitored inventory levels of dumpsters, coordinating with suppliers for timely replenishment.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Operating Room Scrub Technician
17 Years 10 Months- Assisted surgical teams by anticipating needs and providing efficient instrument exchanges during operations.
- Prepared surgical instruments and maintained sterile field to ensure optimal conditions for surgical procedures.
- Conducted thorough cleaning and sterilization of surgical tools, adhering to hospital safety standards.
- Collaborated with nursing staff to streamline pre-operative preparations, enhancing overall workflow efficiency.
- Trained new staff on best practices for instrument handling and sanitation procedures.
- Monitored inventory levels of surgical supplies and equipment for optimal readiness.
- Improved patient safety with diligent sterilization of surgical tools and proper disposal of contaminated materials.
- Contributed to a positive team atmosphere, fostering strong communication among surgeons, nurses, anesthesiologists, and other healthcare professionals.
- Assisted in complex surgeries by anticipating surgeon needs and providing necessary instruments promptly.
- Assisted with admission, transfer, and discharge of obstetric patients.
- Answered and directed telephone calls from patients, providers, nurses, and other departments.
- Greeted and assisted patients, visitors, physicians, and hospital staff.
- Registered and admitted obstetric patients and verified demographic/insurance information.
- Schedule appointments, procedures, inductions and other obstetric services as directed.
- Provide administrative support during high-volume and emergency situations while maintaining a calm, professional environment.
Medical Assistant/Front Desk Medical Receptionist
3 Years 1 Month- Coordinated appointment scheduling, optimizing providers' calendars and enhancing patient flow.
- Educated patients on treatment plans and post-operative care instructions for improved compliance.
- Conducted routine clinical procedures, including vital sign measurement and specimen collection.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Education
High School Diploma
Skills
Customer service
Client relations
Problem resolution
Issue resolution
Order processing
Scheduling
Record management
Administrative assistance
Document organization
Computer proficiency
Microsoft Excel
Microsoft outlook
Spreadsheets
Active listening
Relationship building
Follow-up skills
Meeting coordination
Prioritization
Staff training
Staff education and training
Coordination
Phone etiquette
Sales skills
Critical thinking
Certification
Basic Life Support
Timeline
Customer Service Representative
Colin The Plumber
02.2026 - 07.2026Read More
Manager
Long Dumpster Rentals
05.2025 - 12.2025Read More
Operating Room Scrub Technician
Rochester General Hospital
03.2007 - 01.2025Read More
Medical Assistant/Front Desk Medical Receptionist
Women's Gynocology & Childbirth Associates
01.2004 - 02.2007Read More
Nazareth Academy High School
High School Diploma
Read More