
Results-driven professional with proven skills in eligibility determination, case management, and benefit processing. Expertise in compliance auditing and attention to detail, ensuring streamlined processes and effective communication with clients.
Assessed eligibility for SNAP and Family First programs. Phone interviews and expedited benefits for eligible individuals.
Run Tenncare applications for Eligibility in RRA regular renewal and RCMA Queus Case Maintenance Queue.
Supervised 9 to 11 employees covering Clay and Orton County as a field supervisor. Worked reports such as overdue reports, case dispositions reports, incarceration reports and GRP014RB and RA reports. Monthly MCR’s on my direct reports. Also annual and IPP’s on my direct reports.
Determine Nursing Home eligibility, processed Food Stamps (SNAP) and families’s first eligibility. Discussed available program services with the potential participants and outlined producers to facilitate smooth engagement in program processor.