Dedicated customer service representative with strong skills in problem resolution and active listening. Proven ability to enhance customer satisfaction through effective communication and critical thinking.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Epiphany Management Group LLC
Akron, OH
05.2021 - 02.2026
Resolved customer inquiries through effective communication and problem-solving techniques.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Documented and detailed calls and complaints using call center's CRM database.
Retired
None
Troy, PA
02.2014 - 05.2021
Self-motivated, with a strong sense of personal responsibility.
Project Manager Interiors
Lowes Home Improvment
Mansfield, OH
08.2012 - 02.2014
Led cross-functional teams to execute project timelines and materials and product deliverables efficiently.
Developed comprehensive project plans aligning with customer goals and budgets
Worked closely with contractor, work force and customer to achieve satisfaction and approval of finished project.
Oversaw daily operations, ensuring optimal inventory management and customer service standards.