Summary
Overview
Work History
Education
Skills
Timeline
Generic

Judith Odegaard

Akron,OH

Summary

Dedicated customer service representative with strong skills in problem resolution and active listening. Proven ability to enhance customer satisfaction through effective communication and critical thinking.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

Epiphany Management Group LLC
Akron, OH
05.2021 - 02.2026
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.

Retired

None
Troy, PA
02.2014 - 05.2021
  • Self-motivated, with a strong sense of personal responsibility.

Project Manager Interiors

Lowes Home Improvment
Mansfield, OH
08.2012 - 02.2014
  • Led cross-functional teams to execute project timelines and materials and product deliverables efficiently.
  • Developed comprehensive project plans aligning with customer goals and budgets
  • Worked closely with contractor, work force and customer to achieve satisfaction and approval of finished project.

  • Oversaw daily operations, ensuring optimal inventory management and customer service standards.
  • Oversaw firm's day-to-day administrative operations.
  • Cultivated a positive work environment within the firm by promoting collaboration among colleagues.

Education

High School Diploma -

Sycamore High School
Blue Ash, OH

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Dispute resolution
  • Payment processing
  • Scheduling
  • Product knowledge

Timeline

Customer Service Representative

Epiphany Management Group LLC
05.2021 - 02.2026

Retired

None
02.2014 - 05.2021

Project Manager Interiors

Lowes Home Improvment
08.2012 - 02.2014

High School Diploma -

Sycamore High School