Ms Office
Hi, I’m
Judith Rabah
Fort Worth,TX
Summary
Knowledge of Workday Integration with experience in Functional and Technical Integration, Reporting, Calculated Fields, EIB, Studio, Core Connector, Document Transformation, BIRT, Business Analysis, Security, specifications and migration procedures and Business Process Flows, development of Prizm dashboards from Workday data sources. Knowledge of Software Development Life Cycle (SDLC) Phases such as Requirement analysis, Design, Development, Testing and Deployment with working knowledge in software development methodologies like Agile and Waterfall. Seasoned Product Advisor dedicated to consistently exceeding sales, service and quality objectives by providing knowledgeable, prompt and thorough customer support. Bringing [Number] years of related experience and strong desire to positively impact company objectives.
Overview
9
years of professional experience
Work History
NCBA BANK KENYANairobi, Kenya
CUSTOMER PRODUCT ADVISOR
11.2014 - 01.2020
Job overview
- Spearheaded execution of strategic sales approaches and customer engagement strategies to stimulate sales of several banking products and services
- Managed about 30 incoming calls, emails per day from customers
- Conducted market research to identify trends, staying ahead of competitors and adjusting sales approaches accordingly.
- Developed and updated databases to handle customer data.
- Assisted customers with product needs and introduced new store offerings.
- Collaborated with cross-functional teams to deliver high-quality products, ensuring seamless communication between departments.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Identified opportunities for upselling additional products or services during interactions with existing customers, resulting in increased revenue generation.
- Contributed to continuous improvement of internal processes, procedures, and product offerings by providing valuable feedback and suggestions based on client interactions.
- Maintained extensive knowledge of competitor offerings, enabling informed discussions with customers regarding product differentiators and value propositions.
JITIHADA BOUTIQUENairobi, Kenya
Sr. SALES ASSOCIATE
01.2012 - 11.2014
Job overview
- Instituted sales tactics to drive positive customer experiences while yielding maximum returns
- Demonstrated expertise in managing operations, understanding POS procedures, and executing sales functions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Processed and stocked merchandise in accordance with store standards.
- Utilized CRM tools to track customer interactions, follow up on leads, and manage ongoing development of client relationships.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Set and achieved company defined sales goals.
IHORSE BPO SOLUTIONS PVT LTDPondicherry, India
BUSINESS DEVELOPMENT EXECUTIVE
02.2011 - 07.2011
Job overview
- Directed all facets of business development, including strategy development, negotiations, and risk planning & mitigation to amplify business profitability while ensuring synergy between multiple businesses.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Recorded accurate and efficient records in customer database.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
Education
Manonmaniam Sundaranar University - IndiaTamil Nadu, India
MBA from Business Administration And Management
12.2013
Periyar University - Salem, IndiaTamil Nadu, India
Bachelor of Arts from Commerce With Computer Application
12.2009
Skills
- Administrative and Office Support
- Needs Assessment
- Cross-Functional Collaboration
- Product Sales
- Product positioning
- Problem Resolution
- Customer Account Management
- Promotional support
- Complaint resolution
- MS Office
- Customer Retention Strategies
- Customer Relations
- Stakeholder Management
- Market Research Analysis
- Analytical Thinking
- Task Prioritization
Workday H C M Experience
Organizations, Steps: Assign Membership Rules in Custom Organizations, Manage Membership Rules, Maintain Organization Types, Set Up Supervisory, Set Up Nonsupervisory Organizations, Assign a Superior Organization, Create a Subordinate Organization, Divide an Organization, Inactivate Organizations, Change Organization Visibility, Assign Workers to a Matrix Organization, Set Up Organization Charts, Set Up Organization Chart Metrics, View Reorganization Activity, Concept: Organization Reports, Concept: Correct Organization Exceptions, Concept: Organizations and Custom Objects, Concept: Custom Organizations, Concept: Organization Charts, Concept: Keep Inactive Organizations in Hierarchies, Concept: Reorganizations, System optimization, Business Workflow optimization. Consult business interface design and maintenance;, Workday administrative functions: security maintenance, business process configuration, tenant configuration, data loads, integrations and upgrades., Reference: Workteam Domains, Roles, Set Up Assignable Roles, Edit Role Assignment Permissions, Concept: Assign Roles, Concept: Assignable Roles, Concept: Ways to Assign Roles, Reference: RoleRelated Actions Available on Organizations and Workers, Reference: Role-Related Reports, Locations and Location Hierarchies, Create Locations, Create Location Hierarchies, Concept: Locations and Location Hierarchies Hierarchies, Create Organization Hierarchies, Maintain Sort Order, Add Organizations to Hierarchies, Move Organizations in Hierarchies, Correct Hierarchy Structure Exceptions, Reference: Hierarchies, Business Process Framework Concepts, Business Process Step Types, Customize Business Processes, Business Process Elements, Manage Business Processes, Delegate Business Processes, Business Process Notifications, Questionnaires, Requests, Dynamically Generated Documents, Business Process Security Segments
Personal Information
Visa Status: EAD
Timeline
CUSTOMER PRODUCT ADVISOR
NCBA BANK KENYA
11.2014 - 01.2020
Sr. SALES ASSOCIATE
JITIHADA BOUTIQUE
01.2012 - 11.2014
BUSINESS DEVELOPMENT EXECUTIVE
IHORSE BPO SOLUTIONS PVT LTD
02.2011 - 07.2011
Manonmaniam Sundaranar University - India
MBA from Business Administration And Management
Periyar University - Salem, India
Bachelor of Arts from Commerce With Computer Application
Availability
See my work availability
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Available
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morning
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Work Preference
Work Type
Full TimeContract WorkInternshipLocation Preference
RemoteHybridOn-SiteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursTeam Building / Company RetreatsPersonal development programsStock Options / Equity / Profit Sharing4-day work weekPaid time off401k matchWork from home optionSoftware
MySQL