Judith Rivera
Summary
Proven leader without outstanding customer relation skills, adept at guiding teams through demanding situations. Skilled in complaint resolution, self-motivated, and adaptable with a strong ability to collaborate across all levels. Successfully mentored employees, optimize staffing to enhance team performance and efficiency. Demonstrates exceptional problem solving and leadership, ensuring operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Leader
Chick-Fil-A
2021.12 - Current
- Supervised and directed 13 team members to ensure tasks were completed efficiently and accurately; Scheduled and coordinated breaks for team members to ensure adequate coverage and workflow continuity
- Addressed and resolved customer/guest issues and complaints, consistently maintaining a high standard of service
- Assisted in training new employees and provided constructive feedback to enhance team performance
- Oversaw cash registers, managed transactions, and ensured adherence to financial procedures and policies
- Maintained cleanliness and organization of restaurant areas, fostering a welcoming environment for customer/guest and staff
Team Leader
Chick-Fil-A
2021.07 - 2021.12
- Assisted the Shift Leader in managing daily operations to ensure a smooth workflow during shifts
- Coordinated and scheduled team member breaks, optimizing staffing levels to maintain service quality
- Answered phone calls, addressing inquiries and taking orders efficiently to enhance customer satisfaction
- Supervised team members, providing guidance and support to promote teamwork and productivity
Team Member
Chick-Fil-A
2019.05 - 2021.07
- Greeted customers warmly, creating a welcoming atmosphere while handling inquiries and delivering excellent service
- Operated the cash register, processed transactions, and managed mobile orders, ensuring accurate payments and timely delivery
- Maintained cleanliness of the dine-in area and restocked essential items to ensure smooth and comfortable guest experiences
- Applied the 'Core 4' principles by making eye contact, sharing a smile, speaking with a friendly tone, and always responding with 'my pleasure'
Education
Associate of Science -
Lone Star College
2023-12
Skills
- Monetary Management, Training and Mentoring, Conflict Resolution, Active Listening, Customer Service, Time Management, Problem-Solving, Team Leadership, Placement Scheduling
Certification
- Basic Life Support (BLS) — American Heart Association
Issued: [February, 2025] | Expires: [February, 2027] - Pharmacy Technician Trainee — State of Texas
Issued: [April, 2026]
Timeline
Shift Leader
Chick-Fil-A
2021.12 - Current
Team Leader
Chick-Fil-A
2021.07 - 2021.12
Team Member
Chick-Fil-A
2019.05 - 2021.07
Associate of Science -
Lone Star College